Senior Product Associate

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly growing internationally — but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way — meaning you'll have the opportunity to make a real impacAs a Product Manager at JPMorgan Chase within the International Consumer Bank (ICB) Platform, based in Bangalore, India, you will play a key hands-on role in building the ODS Platform that provides critical customer-facing data to customer channels including App, Statements, CRM, and Open Banking. ODS consumes and stores data from various upstream sources via Kafka topics and serves data through GraphQL and REST APIs with low latency, high availability, and resilience.

Working closely with senior product leadership and engineering teams, you will take ownership of meaningful product areas within the platform and contribute to the delivery of a high-quality, resilient, and compliant ODS platform.

Our team is at the heart of this venture, focused on getting smart ideas into the hands of our stakeholders and downstream systems. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique — and that diversity of thought, experience and background is what makes a good team, great.

Job Responsibilities:

• Support the definition and execution of the product roadmap for the ODS Platform, contributing to the accurate, reliable, and timely delivery of customer-facing data to channels including App, Statements, CRM, and Open Banking.
• Take ownership of specific product areas or features end-to-end, ensuring delivery meets stakeholder acceptance criteria and quality standards. 
• Write clear, well-structured epics, user stories, and acceptance criteria that engineering teams can build from, working closely with the Tech Lead and engineers to validate feasibility.
• Build and maintain a prioritised product backlog, incorporating inputs from stakeholders, data, and evidence to ensure the team is focused on the highest-value work.
• Actively participate in agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Support stakeholder communication across Product, Technology, Operations, and channel teams (App, CRM, Open Banking, Statements), helping ensure shared understanding of goals and delivery progress.
• Help identify, track, and report on key product metrics aligned to ODS priorities (speed, resiliency, availability) including data accuracy, latency, SLA adherence, and defect rates, and use data to propose improvements. 
• Be hands-on, curious, and outcome-focused — willing to dig into detail, test product behaviour, and collaborate closely with engineers and QA teams.
• Contribute to a positive, inclusive team culture that values learning, collaboration, and continuous improvement.

Required qualifications, capabilities and skills:

• Some proven experience as a product manager or associate product manager in a software development environment, ideally using Agile/Scrum methodologies.
• Ability to write clear product requirements, user stories, and acceptance criteria that engineering teams can act on.
• Familiarity with backlog management and prioritisation techniques, and experience maintaining an organised backlog.
• Good understanding of software delivery concepts including APIs (GraphQL/REST), integrations, and data flows.
• Strong attention to detail and quality, with excellent written and verbal communication skills.
• Ability to work collaboratively across cross-functional teams and communicate effectively with both technical and business stakeholders.
• Curiosity and willingness to learn about ODS platform capabilities, Kafka-based data ingestion, downstream channel integrations, and financial services regulatory requirements and basic data skills, such as ability to write simple SQL queries or review log files to troubleshoot issues.

Preferred qualifications, capabilities and skills:

• Experience working on data, integration, or platform products, even in adjacent industries.
• Familiarity with event streaming technologies (e.g., Kafka) and data ingestion patterns. 
• Understanding of GraphQL and REST API design for customer-facing data services. 
• Experience with transactions, payments, or rewards data domains.
• Understanding of data quality, reconciliation, or data governance principles.
• Familiarity with non-functional requirements such as latency, availability, and resiliency for high-volume services. 
• Exposure to AI-assisted or automation-led product features and commercial awareness and an ability to understand how product decisions impact business outcomes.