Senior Network Engineer

About this role:
Wells Fargo is seeking a Senior Network Engineer.
The L1 Senior Network Engineer is responsible for delivering advanced frontline network support, ensuring high availability, performance, and reliability of the enterprise network. This role acts as a senior member within the L1 tier-providing deeper technical troubleshooting, guiding junior engineers, maintaining operational excellence, and ensuring timely incident response and escalation. The engineer supports incidents, service requests, monitoring alerts, and day-to-day operational tasks across LAN, WAN, Wi-Fi, firewall connectivity, and network monitoring systems.
In this role, you will:

• Lead or participate in implementing network security policies across routers and firewalls
• Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
• Ensure the continuous availability of all data network services
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Deliver comprehensive and maintenance plans for change management review and approval
• Mentor and train network operations team in the installation, configuration, and maintenance
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Incident Management & Troubleshooting
• Respond to and triage network alerts, connectivity issues, and performance degradations.
• Perform advanced L1/L1.5 troubleshooting across:
  • LAN/WAN
  • Routers/switches
  • SD-WAN
  • Wireless (APs/controllers)
  • VPN (IPSec/SSL)
  • DNS/DHCP
  • Basic firewall access issues
• Conduct initial diagnostics and drive issues to resolution or escalate to L2/L3 as needed.
• Document incidents clearly with root-cause notes, evidence, and resolution steps.
• Operational Support
• Execute approved operational tasks such as:
  • Port activations
  • VLAN assignments
  • Cabling checks
  • Device health validations
  • Basic config reviews under guidance
• Perform daily, weekly, and monthly health checks of network devices and circuits.
• Support scheduled maintenance activities and perform post-change validations.
• Identify recurring issues and flag them for problem management.
• Monitoring & Reporting
• Monitor network health and alerts using NMS tools (SolarWinds, PRTG, Cisco Prime, Zabbix, etc.).
• Track WAN link performance, device uptime, interface utilization, and error conditions.
• Prepare daily/weekly reports on incidents, performance trends, and operational KPIs.
• Assist in early detection of issues and proactive mitigation.
• Documentation & Compliance
• Maintain up-to-date network inventory, diagrams, and SOPs.
• Follow ITIL operational standards-Incident, Change, Request, and Problem.
• Update knowledge base articles and provide inputs for continuous improvement.
• Ensure compliance with security and audit requirements.

Job Expectations:

• Strong understanding of TCP/IP, routing, switching, VLANs, STP, VPN basics.
• Exposure to Cisco/Juniper/Arista networking platforms.
• Hands-on experience with:
  • DHCP, DNS
  • NAT
  • OSPF/BGP fundamentals
  • Access lists & basic firewall troubleshooting
• Experience with network monitoring tools (SolarWinds, PRTG, etc.).
• Familiarity with SD-WAN technologies (Cisco Viptela, Fortinet, Aruba, etc.) is a plus.
• Strong analytical and troubleshooting skills.
• Clear and professional communication with technical and non-technical stakeholders.
• Ability to mentor junior team members and guide them through troubleshooting.
• Organized, detail-oriented, with strong documentation skills.
• Comfortable working in rotating shifts and supporting 24×7 operations.
• Bachelor's degree in engineering, Computer Science, or equivalent experience.
• 3-5 years of experience in network operations or support.
• Certifications preferred: CCNA (required)/ CCNP (advantageous)/ ITIL Foundation (preferred)
• Strong sense of ownership and accountability.
• Ability to remain calm during major incidents.
• Eagerness to learn and grow into higher engineering roles (L2/L3).
• Experience in enterprise or global network environments.
• Strengthens frontline operational stability.
• Reduces incident resolution time (MTTR).
• Ensures consistent monitoring and rapid response.
• Supports business continuity by stabilizing connectivity services.
• Acts as a bridge between junior L1 engineers and advanced L2/L3 teams.