Senior Manager, Sales Coaching

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What You'll Do:

• Monitor the performance of all ICX frontline and identify areas of improvement.
• Identify individual and team training needs.
• Act as a consultant to sales reps/agents and provide helpful advice on coping with job-related challenges. Develop a relationship with the ICX teams that makes it easy to communicate their ideas and issues they are facing.
• Design coaching approach leveraging different learning strategies and sales techniques
• Design and empower team to deliver refresher modules, workshops, and other initiatives to improve sales skills and knowledge.
• Has to play a key role working with operations and delivery to understand business needs and apply relevant techniques to deliver quantifiable improvements.
• Set annual learning and development objectives for the sales team.
• Evaluate employees’ performance after coaching interventions.
• Research and implement industry best practices for sales returns.
• Establish training needs by observing sales encounters, studying sales performance and reports.
• Stay up to date with the new market trends and demands of a corporate sales environment.
• Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.
• Updates own role and leadership knowledge and skills by participating in educational opportunities.
• Coach sales coaches to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests.
• Manage a team sales coaches, providing leadership, mentorship, and guidance.
• Ensure that all regions are aligned on global strategy to be able to execute and deliver at the same pace and standards

What You Need to Succeed:

• Work experience as a Sales Coach and managing a team of sales coaches
• Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe
• Familiarity with role-playing activities and e-learning platforms
• Experience in implementing improvement projects using Six Sigma, Lean and / or other quality tools.
• Strong leadership and management skills, with experience managing teams of professionals across the organization.
• Hands-on experience creating presentations (e.g., videos or slides)
• Problem-solving skills
• Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred.
• Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.