Singapore Economic Development Board (EDB)
Senior Manager / Manager, Case Resolution
Be an Early Applicant
Lead case resolution for online safety: assess harmful content, respond to stakeholder reports, coordinate with industry and government, negotiate victim relief, and perform monthly weekend on-call duties.
[What the role is]
Are you passionate about architecting and shaping a safe and trusted online space for Singapore? Do you envision a role where your work contributes directly to enhancing online safety in Singapore? If this passion and vision resonate with you, we invite you to join us on a meaningful and impactful journey at the new Online Safety Project Office.[What you will be working on]
Your Meaningful and Impactful Role (Key Responsibilities):
- Proactively evaluate and respond to stakeholders reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
- Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
- Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material.
- This role demands weekend on-call duty at least once a month. Your dedication will be instrumental in upholding the safety of Singapore's online space.
Requirements
- Background in Humanities, Computer Science, Social Sciences, Mass Communications or Legal Studies.
- Strong interest in online safety, and good knowledge of how online platforms and services operate, including social media services and app stores.
- At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Horizon Scanning, Strategic Futures work would be advantageous.
- Strong analytical, inter-personal and writing skills.
[What we are looking for]
You may be exposed to graphic content not limited to Minor Safety, Suicide and Self Harm, Violent Extremism and Bullying so your resilience and commitment to self-care to manage the emotional demands of the role is essential.
Position will be commensurate with experience.
Only shortlisted candidates will be notified.
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