Senior Manager - IT Lead - NMIPL - EVP-5
Lead the NMIPL IS-IT organization to achieve target KPI (Project Execution, System support, System Improvement initiatives, vendor management). Overall objective is to ensure end-to-end delivery of IS/IT services that are critical to daily operations in a demanding and complex business environment. This role manages all business applications across the NMIPL organization which includes dealer end applications as well and to provide value added support to business functions.
MAJOR ACTIVITIES
Project Delivery
Execute new projects to support business plan
Vendor management of multiple projects
Delivering projects with recognized quality, cost and time constraints
Global system roll-out based on the fit-gap analysis to regional business requirements
Domain and Systems Manager
Review of system support activities against SLA/KPI
Suggest & execute improvements as required by business
Support new functionalities based on business requirements
Sales Site specifically also cover demand & prioritisation on S&M and A&F and liaison with Region Domain team.
Site Delivery Manager
Availability management of IT and each system measure with SLA
Improvement actions to ensure availability is as per agreed SLA
Act as a link between AMIEO IT central organization and the Business team in the site.
End User computing management and support
Reduce Risk, Impact and Incidents
Identification of risks, business impact and issues
Kaizen activity plan to reduce the above
Process automation
Automation of manual work identified
Provide solution to reduce manual work and also improve business efficiency
Stakeholder Management
Stakeholders and Business expectation management
Business requirements/ projects finalisations as per country and region strategy
Team management and business networking
Vendor Management
Compliance and Financial Management
Capex and Opex(G&A) BP finalisation
Budget management and Forecast reporting
Management of the budget, financial and purchasing needs of the team in order to deliver the agreed program of work
Adherence to industry best practice, departmental governance and service delivery methodologies
Supporting internal and external audits
MAJOR CHALLENGES
Working at a fast pace in a dynamic environment
Leadership management and upward communication
Strategy formulation and getting the Country and Region Senior Leadership alignment
KEY INTERACTIONS
NMIPL Sales, AS, Marketing, DD, TCS, Finance for key activities alignment and system initiatives
AMIEO Regional IS/IT monthly reporting – Project status, budget forecasts
Global IS for global project roll-out and overall roadmap
Purchase Organisation for RFP/RFQ/ RFI and PO process
Vendors for system development and support
RNTBCI for support activities and new projects
Dealers for system trainings and support
DIMENSIONS
Number dealers: 200 + outlets
Warehouse : ASPDC, NRPDC, WRPDC
Business Department: Sales, AS, Finance, TCS, Marketing, DD
Related global department for request to support: 2 department
AMIEO leadership update – projects QCT and budget progress
SKILLS AND KNOWLEDGE
EDUCATIONAL QUALIFICATIONS
Graduate in IT field / Masters in Computer Application / BE/ BTech Computer Science
PMP/ PRINCE certification preferred
RELEVANT EXPERIENCE
12-15 years+ IT industry experience
Experience in Automotive sector IT including Dealer Management Systems and CRM solutions is preferred
PERSONAL CHARACTERISTICS & BEHAVIOURS
Excellent Communication and Presentation Skills
Positive and pro-active approach
Good interpersonal skills to relate with the users community
Strong customer focus and ability to manage client expectations
Good analytical skills
Ability to adapt in a dynamic environment
Leadership skills
Gurugram Haryana India
