Our mission is to open the door to the life-changing impact of education and help make education accessible for all. As a nimble growth stage start-up, we've emerged as the leading online education platform helping over 30 million learners and educators each month. Study.com has earned numerous awards and it has been recognized as one of the most transformational companies in EdTech, living up to our commitment to all learners: Breakthroughs Start Here. From students and educators in over 9,000 school districts that use Study.com, to working adults striving to complete their college degree or gain professional certifications, we empower them to reach their full potential. Our product is our impact! Across our college programs alone we have saved students over $200M in tuition and enabled tens of thousands to become nurses, teachers, accountants and more. Additionally, as part of our mission we’ve donated over $27 million across social impact programs to learners and educators.
We are seeking an agile Senior Manager of Content Operations to lead content for a large, global content team. This role will collaborate closely with content strategy and growth leaders as well as cross-functionally with People, Engineering, and other departments.
This is a full-time remote contract position.
What You’ll Do:
- Direct and cultivate a large international network of freelance content creators, implementing robust recruitment and retention strategies to bring in top-tier talent
- Optimize effective project management and execution across content initiatives, ensuring adherence to timelines while fostering a collaborative environment
- Craft and execute a comprehensive training and onboarding program for new content team members with a focus on urgency, productivity, and engagement
- Establish and champion best practices in tooling and workflow management, standardizing processes across content teams to boost efficiency and quality
- Act as both a strategic visionary and hands-on leader, diving into execution when needed while maintaining a long-term perspective.
- Proactively identify opportunities for process improvement and workflow optimization, implementing innovative solutions to streamline operations and elevate content delivery
- Advocate for the strategic integration of AI and emerging technologies in content development, guiding teams in leveraging these tools to enhance quality and output
- Take ownership of content-related tools and technology, working in tandem with engineering teams to refine existing solutions and spearhead the development of new functionalities
- Employ a deep understanding of content development trends and ed-tech market dynamics to inform strategic decisions, ensuring that content operations remain agile and forward-thinking
What You’ll Bring to the Role:
- 8-10 years of leadership experience in large scale digital content operations, preferably in ed tech
- Experience leading distributed, remote teams, including contractors, with a focus on productivity, collaboration, and quality
- Expertise in process improvement, implementation, and change management
- Ability to be both a hands-on manager and a strategic leader working with cross-functional teams and leadership
- Strong organization skills, including managing urgent competing priorities
- Proven success in creating operational solutions with AI tools such as ChatGPT and developing ways to integrate those tools into content operations processes
- Familiarity with SEO
At Study.com, we know that strong communities are built on the power of our diversity, and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. Our work and company culture have been consistently recognized, including:
- Inc. Best Place to Work
- Fortune Great Places to Work – Best Workplaces in the Bay Area
- Golden Bridge Awards – Gold Winner, Corporate Social Responsibility
- San Francisco Business Times & Silicon Valley Business Journal – Best Places to Work
Study.com provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements.
Study.com complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.
