Senior IT Business Analyst

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeThe ServiceNow function enables scalable, enterprise-wide digital workflows that support business operations and service delivery across the organization. This team partners closely with business stakeholders, architects, developers, and delivery teams to optimize processes, improve user experiences, and implement ServiceNow solutions that align with business objectives.
This position is based in Hyderabad, India and follows a Flex work model, combining in-office collaboration with remote work. The role supports collaboration with global teams across multiple regions and functions.

Responsibilities may include the following and other duties may be assigned:

• Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
• Analyses business requirements and translating them into actionable ServiceNow tasks and projects.
• Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner
• Works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively.
• Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)
• May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements. May lead cross-functional linked teams to address business or systems issues.
• Conduct testing and ensure quality assurance
• Create and update documentation
• Foster innovation and exploration of new solutions
• Works independently under limited supervision to determine and develop approach to solutions.
• Communicates with senior internal and external customers and vendors
• May provide guidance, coaching and training to other employees within job area.

Required knowledge and experience:

• BE or any computer Science education pedigree. 5+ years of ServiceNow experience with demonstrated success in managing
• Technical teams in global organizations
• Preferred but not mandatory:  ServiceNow Certified System Administrator, Certified Implementation Specialist – IT Service Management (CIS - ITSM), Certified Implementation Specialist – Customer Service Management (CIS – CSM) and/or Certified Implementation Specialist – Human Resources (CIS – HR)
• Strong coordination skills are essential for managing communication, expectations, and deliverables across all teams
• Proficiency in business and IT agile methodologies; experience with Scrum/Agile frameworks
• Hands-on expertise in ServiceNow
• Familiarity with software engineering principles and design patterns
• Knowledge of software security practices
• High level of curiosity about emerging technologies
• Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs
• Experience in working with distributed, multicultural teams
• Strong analytical skills with a solution-driven mindset
• Capability to manage multiple priorities with minimal supervision
• Excellent written and verbal communication skills with the ability to convey technical concepts clearly
• Initiative and proactive mindset
• Fluency in English

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).