Senior Executive - Zoho Developer

RESPONSIBILITIES

•      Build custom applications on Zoho Creator end to end: data model, forms, reports, pages, dashboards, role-based access, through to production release.

•      Write Deluge for validation, workflow, scheduled functions, custom actions and calculated fields, to a standard a successor can maintain.

•      Customise Zoho applications across sales, servicing, claims, HR, finance and marketing; code only where native configuration cannot deliver.

•      Build automation within and across applications so data entered once propagates everywhere it is needed, with escalation and exception handling.

•      Develop integrations with external systems using REST APIs, OAuth, webhooks and scheduled jobs, with retry logic, failure alerting and reconciliation. Plan and validate data migrations.

•      Turn business problems into specifications with department heads, then estimate, test, release, train users and document. Configure roles and sharing on least privilege.

TECHNICAL SKILLS

Languages: Deluge (fluency essential), JavaScript, HTML, CSS, SQL, JSON, XML. Python, Java or Node.js an advantage.

Deluge: custom, standalone and scheduled functions; invokeurl; integration tasks; error handling and logging; collections, maps, date and time; statement and API limits.

Creator: relational data models with lookups and subforms; forms, validation, dynamic picklists; reports and dashboards; workflows and custom actions; pages, widgets, Zoho CLI, JS SDK; portals; REST API; environments, versioning, deployment.

CRM: custom modules, layouts, layout and validation rules; Blueprint, CommandCenter, workflow, assignment, approval; Client Script, Canvas, Wizards, widgets; APIs including COQL, Bulk Read/Write, webhooks; roles, profiles, sharing, field-level security; sandbox.

Desk: blueprints, SLAs, escalation and assignment rules, macros, custom functions, APIs, help centre.

Flow: multi-application flows, decision logic, custom functions, webhook triggers, idempotent design.

APIs: Zoho API Console, scopes, grant and refresh tokens, India data centre domains; REST, SOAP, SFTP; OAuth 2.0; pagination, rate limits, API credits.

Analytics: query tables, data blending, calculated columns, dashboards.

Wider suite: People, Recruit, Books, Payroll, Expense, Projects, Bookings, WorkDrive, Marketing Automation, Campaigns, Social, Forms, Sign, Writer merge, Cliq, Directory, Vault. Catalyst and Sigma an advantage.

Tooling: Zoho CLI, Extension Toolkit, Postman, Git.

Security: DPDP Act 2023, least privilege, audit trails, ISO 27001 aligned practice.

COMPETENCIES

Data models that hold up after years of transactions. Able to work without a senior developer to review or unblock you. Able to extract requirements from users who have not defined them. Methodical about testing, release and documentation.

LANGUAGES: English, professional written and spoken. Hindi, fluent spoken.

QUALIFICATIONS

Bachelor's degree in Computer Science, IT, Computer Applications or Engineering (B.Tech, B.E., B.C.A., B.Sc. CS or equivalent); other disciplines considered on demonstrated production Zoho work. Two to four years hands-on Zoho development, including Creator applications released into live business use and at least one production integration with an external system. Zoho Creator Certified Developer, Associate or Professional, strongly preferred; Zoho CRM certification an advantage. Insurance or financial services background an advantage, not essential.

LOCATION AND WORK ARRANGEMENT

Kirti Nagar, New Delhi. Strictly on-site, Monday to Friday. Work from home and hybrid working are not available. Remote working may be permitted only in an emergency or exceptional circumstance, temporarily and at management's sole discretion; it is not an entitlement. Candidates seeking a remote or hybrid role should not apply.