Senior Engineering Manager, Hardware & Supply Chain

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Senior Engineering Manager focused on Hardware & Supply Chain,  you will be accountable for the delivery of solutions supporting business goals, releasing features that drive value for our internal teams and Toast customers. Leading a highly skilled and fast-paced team of Engineers, you will be responsible for validating technical decisions and guiding the team in building scalable technology.  You will seek engagement with business stakeholders, demoing solutions to gather feedback as often as possible as part of our agile delivery framework.  When the time comes to test our solutions for quality, you are managing the engagement of our development teams with their QA counterparts, ensuring testing is robust enough to provide confidence in release. When issues are found, including those in our production environments, you are providing oversight and guidance to the teams root causing and developing the fixes. This role will have a wide area of ownership supported by key Senior engineers, starting with Master Data Management for our Product, to the core Supply Chain activities that get inventory into the right places, in addition to the Order Management flow which ensures customers get their delivery on time. You will be a critical leader for the team and deliver high impact with great opportunity for future growth. 

Location:  Bangalore

Work Mode: This role follows a hybrid work model, requiring a minimum of 2 days per week in the office.

About this roll* (Responsibilities) 

• Manage the daily activities of Engineers who are delivering new features and enhancements critical to Toast's business growth
• Oversee technical delivery operations for all Supply Chain systems, including Netsuite ERP, Salesforce, Advanced Planning Tools, Transportation and Warehouse Management Systems, 3rd Party Integrations, and other fit for purpose Supply Chain solutions. 
• Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet delivery milestones.
• Mentor team members by identifying/developing opportunities for individual growth and setting a positive example for working in a team environment.
• Review deliverables for the team and contribute hands-on to complex delivery efforts.
• Provide Code Review expertise, actively reviewing solutions from the engineering team across platforms and tools under your ownership area.
• Facilitate release planning and capacity planning for the team’s initiatives.
• Lead collaborative discovery and execution ceremonies for engineering, research, design, and quality assurance peers.
• Define a well-articulated vision for the short- and long-term technical roadmap of the domain; ensure that the impact aligns with the team and company strategy;
• Incorporate prior industry experience to shape the technical vision of the team.
• Build and maintain team technical roadmap utilizing planning tools.
• Consistently review tech debt and ensure prioritization of these efforts works stays on track with our business needs and does not become a blocker.
• Communicate clearly, knowledgeably, and transparently with cross functional stakeholders (Supply Chain & Operations leaders and team members) to build trusted relationships that allow our engineers the freedom to experiment;
• Partner with Stakeholders in evaluating new technologies, ensuring they fit into our stack and meet the needs identified within the Discovery process.
• Confidently leverage preeminent domain expertise in service of team decision-making, sharing trade-offs with stakeholders where it helps to drive shared understanding.
• Continually evolve domain knowledge through ongoing customer, competitor, and market research, sharing the takeaways with your team and our business partners

Do you have the right ingredients*? (Requirements)

• 9+ years of high proficiency experience in delivering Supply Chain initiatives as part of/leading a technical team
• Bachelor’s degree in Computer Science or equivalent experience
• Well-versed in Supply Chain systems (Order Management, Warehouse & Transportation Management, Planning & Purchasing Systems, Order Management, etc.) and technologies (REST, SOAP, ETL, etc..)
• Implementation expertise and practical experience working on systems projects with large transactional volume involving complex system design across disparate systems
• Experience in collaborating with product owners representing Supply Chain, Finance, Accounting, Sales, and Customer Service. 
• Experience in developing and retaining a highly talented team.

Education:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Security, or a related field

Bonus Ingredients*:

• Hands on experience developing and solutioning in NetSuite, including leading solution architecture and code reviews
• Experience with CI/CD best practices and GIT
• Experience working with cloud-based applications (Salesforce, Workday) 
• Experience working with 3rd party development teams