Responsibilities:
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Perform telecom nodes troubleshooting to assure high levels of stability, reliability, and availability of the Managed Connectivity services.
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Diagnose end to end Managed Connectivity related issues.
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Monitor the Semtech Global NOC
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Troubleshoot and diagnose IP network issues and determine appropriate solutions.
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Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues.
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Configure, optimize, and fine-tune monitoring systems.
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Install operating system software, patches, and upgrades.
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As the first line of defense, you will monitor systems and validate alerts using our array of monitoring tools.
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Coordinate and implement network, software and hardware upgrades with the Network Operations and Development teams.
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Work with the Network Operations team and Application Support Engineers to ensure maximum uptime of the system.
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Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures.
Minimum Qualifications:
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Schedule flexibility with ability to work non-standard business hours.
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Background in telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)
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Strong understanding of 2G, 3G, 4G, and 5G, nodes.
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Strong troubleshooting skills.
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A keen analytical and structured approach to problem solving.
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A dedication to customer satisfaction.
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Excellent written and verbal communication skills.
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Willingness to learn in a fast-paced environment.
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Proven ability to work independently.
Desired Qualifications
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Excellent documentation skills.
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Familiarity with various monitoring tools such as Kibana, Nagios, Graphite etc. will be an added advantage
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Knowledge on AI and ML usage in data analytics will be an added advantage
