Senior Engineer, Defect Management & DevOps

Core Responsibilities

• Serve as the Subject Matter Expert (SME) for cloud platforms, primarily AWS (GCP exposure is a plus), providing guidance on cloud best practices, architectural decisions, and solution design. 
• Support customers with core Managed Services technologies, including Cloud, Automation, Terraform, CI/CD, and containerization. 
• Design, implement, and optimize cloud-native and DevOps solutions aligned with customer and organizational objectives. 
• Lead technical discussions, demos, and customer engagements while effectively communicating complex technical concepts to both technical and non-technical stakeholders. 
• Assist with team-building activities such as interviewing, onboarding, and aligning technical resources. 
• Provide technical leadership, coaching, and mentorship to junior team members. 
• Maintain strong project and situational awareness to ensure deliverables meet timelines and organizational expectations. 
• Develop high-quality documentation including architectures, workflows, runbooks, and other written deliverables. 
• Act as a technical expert in internal knowledge-sharing initiatives and external client interactions. 
• Influence cloud governance, operational policies, best practices, and process improvements across teams and customer environments. 
• Ensure precision, accuracy, and strong attention to detail across all tasks and deliverables. 

Requirements

• Act as the SME for Defect Management processes, governance, tooling, and reporting. 
• Own and manage the full defect lifecycle, including logging, triage, prioritization, RCA, corrective actions, and closure. 
• Partner with Development, QA, SRE, and Product teams to ensure timely resolution of high-impact issues. 
• Establish and maintain defect dashboards, KPIs, and trend analytics to drive quality and process improvements. 
• Develop standardized runbooks, escalation workflows, and operational procedures for defect handling. 
• Lead cross-team Root Cause Analysis (RCA) investigations and drive Corrective and Preventive Actions (CAPA) implementations. 
• Improve operational readiness through enhanced monitoring, alerting, and structured incident-to-defect workflows. 
• Provide guidance on CI/CD optimization, automation strategies, infrastructure stability, and reliability engineering. 
• Mentor junior engineers in DevOps principles, tooling, defect analysis techniques, and troubleshooting best practices. 

Requirements

• Defect Management Expertise 
• Full ownership of defect lifecycle ensuring SLA adherence. 
• Deep understanding of SDLC, change management, and ITIL best practices. 
• Ability to analyze defect patterns, severity trends, root causes, and long-term systemic issues. 
• Conduct structured RCA using 5 Why’s, Fishbone, Fault Tree Analysis. 
• Define and enforce severity, categorization, and prioritization standards. 
• Create dashboards and quality metrics to drive continuous improvement. 
• Tools & Skills: 
• Strong JIRA workflow, automation rule, dashboard, and reporting expertise. 
• Ability to visualize defect trends and quality metrics effectively. 
• Observability, Monitoring & SIEM Tools 
• Hands-on experience with Dynatrace, Datadog, Prometheus, Grafana, CloudWatch, or similar tooling. 
• Skilled in APM analysis, log correlation, anomaly detection, service mapping, and performance troubleshooting. 
• Build and maintain dashboards and alert frameworks. 
• Integrate monitoring insights with DevOps and operational workflows. 
• Exposure to SIEM event analysis for operational and security correlation. 

Core DevOps Responsibilities

• Build, enhance, and support CI/CD pipelines across multiple environments using AWS CodePipeline, CodeBuild, CodeDeploy, and Git-based workflows. 
• Collaborate on automation initiatives using Terraform, CloudFormation, AWS CDK, or equivalent IaC tools to standardize and streamline deployments. 
• Deploy and manage AWS cloud-native services including EKS, ECS, Lambda, API Gateway, S3, IAM, and supporting architectures. 
• Work with containers and orchestration platforms such as Kubernetes, EKS, ECS, and AKS (where required). 
• Implement deployment best practices such as blue/green, rolling updates, and automated rollback strategies to ensure safe, repeatable releases. 
• Troubleshoot complex deployment issues, environment drift, infrastructure failures, performance bottlenecks, and service-level degradations. 
• Implement and maintain observability using CloudWatch, Prometheus, Grafana, Datadog, Dynatrace, or equivalent monitoring stacks. 
• Ensure AWS workloads adhere to resiliency, compliance, security, and operational excellence guidelines. 
• Strong hands-on, production-grade DevOps experience in AWS (primary cloud). 
• Deep expertise in Kubernetes, containerized workloads, microservices, autoscaling, and cloud networking. 
• Advanced troubleshooting across AWS services, distributed systems, CI/CD pipelines, and API-driven workflows. 
• Knowledge of AWS cost optimization, tagging, FinOps alignment, and resource lifecycle governance. 
• Exposure to building or maintaining CI/CD pipelines within GCP ecosystems (Cloud Build, GKE, Artifact Registry, etc.). 
• Ability to work with GCP cloud-native services where required, ensuring consistency across hybrid/multi-cloud deployments. 
• Familiarity with GCP IAM, VPC architecture, and core compute/storage/networking components is a plus. 

General Qualifications

• Strong communication, leadership, and mentoring capabilities. 
• 6–10+ years of experience in DevOps, SRE, QA Engineering, or Cloud Operations. 
• Expert-level AWS knowledge (GCP exposure would be a plus). 
• Strong command of IaC tools such as Terraform, CloudFormation, CDK. 
• Experience with CI/CD systems: Jenkins, GitLab CI, AWS CodePipeline. 
• Proficiency with Docker, Kubernetes, and container orchestration. 
• Experience with monitoring technologies: Datadog, Grafana, Prometheus. 
• Experience with JIRA workflows and project tracking. 
• Ability to excel in dynamic, fast-paced environments. 

Expectations

• Demonstrate deep expertise across DevOps, cloud platforms, automation, and engineering practices. 
• Balance hands-on delivery with leadership responsibilities and strategic initiatives. 
• Continuously assess, refine, and enhance processes, documentation, and operational workflows. 
• Adapt effectively to evolving customer requirements, project priorities, and technology landscapes. 
• Engage confidently with senior stakeholders, providing clear communication and technical guidance. 
• Lead scoping, planning, and methodology definition for major technical initiatives and transformations. 
• Contribute to the development of new engineering standards, frameworks, and best practices across teams. 
• Take senior-level ownership of critical defects, escalations, and operational issues, driving them to resolution. 
• Influence and drive cross-team improvements in tooling, quality, automation, and operational efficiency. 
• Ensure prevention mechanisms, automation guardrails, and reliability practices are embedded early in delivery cycles. 
• Lead initiatives focused on defect prevention, observability enhancements, and overall DevOps maturity uplift. 
• Participate in on-call rotations and provide Tier-3 technical expertise for complex issues. 
• Continuously propose, design, and implement enhancements across tooling, automation, and operational frameworks.