Lead a post-sales team to ensure customer satisfaction by providing after-sales support for automated test equipment and identifying solutions to improve production efficiency and hardware debugging.
Job Summary & Responsibilities
Job Duties and Responsibilities:
1. Lead the local post-sales team to achieve positive customer experience leading to highly satisfied customers in the usage of our products.
2. Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
3. Provide solutions and improvement in Production efficiency and support Test operations in achieving optimized equipment utilizations
4. Identify Assist/Lead technical projects/problem resolutions for customers.
5. Identify opportunities for solution business in collaboration with Service Sales team.
6. Ensure deliverables in service contracts are met.
7. Provide technical inputs to factory for product improvements/new designs.
8. Provide consultancy services to customers for equipment performance improvements.
9. Assist/Lead equipment integration to customer’s factory automation systems.
10. Provide Engineering and Technical support such as debugging test programs and test hardware.
11. Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
Preferred QualificationsResponsible for account management in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include Production Yield Improvement, Test Program Debugging, Installation, Relocation, On-site remedial, field change orders (FCO), etc.
Similar Jobs
Cloud • Enterprise Web • Information Technology • Software
Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.
Top Skills:
BashCloud PlatformsCommand-Line ToolsContainerizationDistributed SystemsGitKubernetesMicroservicesPythonRest ApisRubyTailscaleTerraform
Healthtech
Provide technical field support for IVD instruments across the APT region: install and maintain instruments, deliver basic operator training, perform preventive maintenance and MODs, troubleshoot complex hardware/software issues, maintain spare parts and CRM records, and uphold strong customer relationships while driving corrective/preventive actions to improve service delivery.
Top Skills:
CRMIvd
Database • Analytics
The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.
Top Skills:
AWSAzureClickhouseCloud-Native SaasDistributed SystemsDockerGCPKafkaKinesisKubernetesOlapRabbitMQSparkSQL
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
