The Senior Consultant will provide technical leadership and support for Dynamics 365 and Power Platform solutions, ensuring high-quality delivery and mentoring team members.
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Position Purpose
The Senior Dynamics 365 & Power Platform Consultant will play a critical role in supporting, enhancing, and maintaining enterprise Microsoft solutions within a global managed services environment. This position focuses on production support, solution advisory, and technical leadership, ensuring high-quality delivery across Dynamics 365 and Power Platform ecosystems while guiding team members and resolving complex issues.
Key Responsibilities- Act as a technical consultant and lead for Dynamics 365 and Power Platform solutions in production environments.
- Own and resolve complex L3/L4 production issues through effective triage and root cause analysis.
- Guide and mentor team members handling incidents, service requests, and minor enhancements.
- Support and enhance Microsoft CCaaS (Omnichannel) solutions including routing, workstreams, and agent experience.
- Design, implement, and support integrations using Azure services such as Logic Apps and Functions.
- Review code, configurations, and fixes to ensure performance, scalability, and security.
- Leverage AI-assisted tools like GitHub Copilot and Power Platform Copilot to improve efficiency and quality.
- Participate in global support operations including night/rotational shifts and on-call duties.
- Ensure SLA adherence and timely resolution of high-priority incidents.
- Strong hands-on experience with Dynamics 365 (CRM).
- Deep expertise in Power Platform including Canvas Apps, Model-driven Apps, Power Automate, and PCF.
- Experience in handling production support environments (AMS/Managed Services).
- Strong knowledge of Microsoft Omnichannel / CCaaS solutions.
- Proficiency in Azure integration services (Logic Apps, Functions, Dataverse APIs).
- Experience with code reviews, debugging, and performance optimization.
- Familiarity with AI-assisted development tools (GitHub Copilot, Copilot Studio).
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work in a fast-paced global support environment.
- Leadership skills with the ability to guide and mentor teams without direct authority.
- High ownership and accountability for production issues and deliverables.
- Adaptability to rotational shifts and on-call support requirements.
- Shift: Night / Rotational (Global Support Model)
- Microsoft Dynamics 365 (CRM)
- Microsoft Power Platform (Canvas Apps, Model-driven Apps, Power Automate, PCF)
- Microsoft Omnichannel / CCaaS
- Azure Services (Logic Apps, Functions, Dataverse APIs)
- .NET / C#
- Git, Azure DevOps (CI/CD, ALM)
- AI Tools (GitHub Copilot, Copilot Studio, Power Platform Copilot)
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 6–8 years of relevant experience in Dynamics 365 and Power Platform.
- Experience working in Managed Services / AMS support environments.
- Microsoft certifications in Dynamics 365, Power Platform, or Azure are preferred
Top Skills
.Net
Ai Tools
Azure Devops
Azure Functions
Azure Logic Apps
C#
Git
Microsoft Dynamics 365
Microsoft Power Platform
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