SENIOR BUSINESS ANALYST

We are looking for an experienced Senior Business Analyst to join our team and drive business success. The successful candidate will play a crucial role in connecting business stakeholders with technology teams, ensuring efficient and effective solutions. With a deep understanding of end-to-end business processes, especially in manufacturing, you will be instrumental in gathering and documenting complex requirements. Your expertise in Microsoft Dynamics 365 CRM, particularly in Customer Service and Field Service modules, will be a key asset. Join us and be a part of an innovative and collaborative environment, where your skills and experience will make a significant impact. Responsibilities

• Collaborate with business stakeholders to gather and analyze complex requirements.
• Conduct requirement elicitation workshops and stakeholder interviews.
• Translate business needs into functional specifications and user stories.
• Develop and maintain BRDs, FRDs, and process maps.
• Analyze and understand manufacturing operations and customer service processes.
• Work closely with cross-functional teams for successful solution delivery.
• Support Agile/Scrum ceremonies and contribute to sprint planning.
• Perform impact analysis and recommend process improvements.
• Facilitate UAT activities and ensure business sign-off.
• Act as a liaison between business and technical teams throughout projects.

Qualifications

• Minimum 8+ years of Business Analysis experience, preferably in Manufacturing.
• Strong expertise in requirement gathering, stakeholder management, and solution design.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in SDLC, Agile, Scrum, and Waterfall methodologies.
• Experience with Microsoft Dynamics 365 CRM, Customer Service, and Field Service modules.
• Working knowledge of BA tools: JIRA, ServiceNow, Azure DevOps, Visio, and more.
• Understanding of CRM workflows, case management, and service scheduling.
• Ability to translate business requirements into functional CRM solutions.
• Experience in Manufacturing digital transformation initiatives is preferred.
• Relevant certifications such as CBAP, Agile BA, or Microsoft Dynamics 365 Fundamentals.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.