Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints.
The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into intelligent conversational experiences using AWS Lex, Lambda, and related AWS services.
Responsibilities
- Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels.
- Conduct requirement gathering sessions with clients and translate functional needs into technical specifications.
- Design conversation flows, intents, slots, and fulfillment logic in alignment with user journey goals.
- Integrate bots with AWS Lambda, Amazon Connect, DynamoDB, and external APIs for dynamic response generation.
- Ensure bot performance optimization, error handling, and continuous improvement using analytics and user feedback.
- Collaborate with business and technical teams to ensure seamless integration with contact center systems, CRM tools, and enterprise applications.
- Support UAT, documentation, deployment, and post-go-live enhancements.
- Mentor junior developers and ensure adherence to best practices in bot design, security, and compliance.
- Contribute to solution architecture discussions, effort estimation, and project planning.
- Strong hands-on experience with AWS Lex (V1/V2) for chatbot and voice bot development.
- Proven expertise in skill bot design and modular architecture for multi-intent handling.
- Proficiency in AWS Lambda, API Gateway, DynamoDB, CloudWatch, and S3.
- Experience in requirement gathering, business analysis, and documentation of conversational solutions.
- Knowledge of Amazon Connect integration for IVR or contact center automation.
- Strong understanding of Natural Language Understanding (NLU) concepts and intent optimization.
- Hands-on programming experience in Python or Node.js for backend and fulfillment logic.
- Excellent communication, client interaction, and analytical skills.
- AWS Certified Developer or AWS Machine Learning Specialty certification preferred.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
