At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated and detail-oriented Onboarding Specialist to join our Customer Success team. In this role, you will be responsible for ensuring a seamless transition for new clients by serving as their primary point of contact and guiding them through every step of the implementation process.
You will join a high-energy, collaborative team dedicated to delivering a "white-glove" experience that builds long-term client loyalty from day one.
What You’ll Do
In this role, you will:
Responsibility 1: Direct the end-to-end onboarding journey for new clients by conducting comprehensive phone consultations to explain procedures, resolve queries, and ensure all order details are captured accurately in the system.
Responsibility 2: Collaborate with internal departments to streamline workflows and ensure all technical and administrative requirements are met efficiently to meet client go-live dates.
Responsibility 3: Ensure compliance with organizational standards by maintaining meticulous documentation of all client interactions and following defined process timelines to mitigate project roadblocks.
What You’ll Bring
The ideal candidate will have:
Experience: 6 to 10 year's experience in onboarding, customer service, or a dedicated client-facing role where managing multiple cases simultaneously was required.
Technical Knowledge: Familiarity with Salesforce and Sales Knowledge Portals (or relevant SKP systems) to track progress and manage client data.
Communication Mastery: Exceptional verbal communication and active listening skills, with the ability to simplify complex procedural information for clients over the phone.
Core Competencies: A proactive problem-solving mindset and the organizational discipline to follow up consistently within established timelines.
