Senior Associate – IT Operations

Riveron India is seeking an experienced Senior Associate – IT Operations to support day-to-day IT operations and end-user services. This role will be responsible for managing employee IT support, laptop lifecycle management, coordination with the Managed Service Provider (MSP), infrastructure support, and IT procurement activities.

Who You Are:

• You have experience supporting global or multi-location teams

• You have exposure to ISO 27001 or similar compliance frameworks

• You have exposure to ITIL Foundation or service management knowledge

• You have the ability to work in a deadline-driven, fast-paced environment

• You must uphold the highest level of professionalism, as well as confidentiality

What You’ll Do:

• Provide day-to-day IT support to employees, including onboarding, offboarding, and ongoing end-user assistance

• Manage laptop and asset lifecycle, including provisioning, configuration, inventory tracking, and refresh cycles

• Act as the primary point of contact with the external Managed Service Provider (MSP) and ensure SLA adherence

• Support office IT infrastructure including networks, printers, meeting room AV and security tools

• Coordinate IT procurement, vendor management, renewals, and asset tracking

• Troubleshoot hardware, software, and basic network issues and escalate when required

• Ensure compliance with internal IT policies, security standards, and ISO-related requirements

• Maintain IT documentation, SOPs, and asset registers

• Partner with global IT teams on system rollouts and continuous improvements

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 4 - 7 years of experience in IT operations or end-user support roles

• Hands-on experience with Windows/Mac laptops and endpoint management

• Experience working with MSPs and third-party vendors

• Strong understanding of infrastructure, networking basics, and IT security practices

• Strong communication, coordination, and problem-solving skills

• Ability to work independently in a hybrid environment

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.

Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.