Senior Analyst

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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

The primary purpose of this role is to perform a range of compliance and verification tasks on customer information for originated products including cards, and personal loans.

The objective of this role is to meet agreed service and quality standards, ensure we are lending responsibly and customer information is protected in accordance with NAB policy.

Key Accountabilities

The principle accountability of this role is to perform compliance and verification tasks accurately which includes but are not limited to:

• Verify all required customer information and supporting documentation/financials to confirm accuracy of customer position and identity
• Make customer contact for all digital and assisted channel applications channel that require additional supporting information in line with responsible lending guidelines.
• Ensure adherence to Standard Operating Procedures (SOPs) and Work instructions
• Liaise with colleagues including Credit Decisioning Assessors for policy waivers and/or referrals/Overviews,  IFS (Fraud) ,Retail and Everyday Banking ,
• Manage risk, adhering to current process and procedures pertinent to role; and escalate events, issues or breaches as they are identified
• Complete compliance and role- based learning as required and on time
•  Manage ones’ individual performance metrics including productivity, throughput and quality. Ownership of updating Real Time Management(RTM)
• Make contributions to the team, sharing knowledge and assisting colleagues as appropriate  

Essential Capabilities

• Ability to understand key credit related documentation including, but not limited to, financial statements, income documents, bank statements and identification requirements
• Resilience, Communication and Prioritisation skills

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India