The Senior Analyst leads mobility services by managing platforms, optimizing enterprise mobility, and resolving complex incidents. Responsibilities include automation, governance, and mentoring junior staff.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Key Responsibilities:
- Own high-severity incidents impacting MDM, carrier services, authentication, shared device workflows, and mobile apps.
- Lead root cause analysis and post-incident reviews.
- Engineer and optimize Workspace ONE / Omnissa environment including compliance frameworks and integrations.
- Coordinate upgrades, certificate renewals, and platform lifecycle activities.
- Enforce encryption, MFA, Conditional Access, and patch compliance.
- Analyze billing, carrier spend, overages, stale devices, and fleet health.
- Build APIs / scripts / workflow automations across ServiceNow and related systems.
- Recommend roadmaps and mentor junior administrators.
- Handle device enrollment, policy failures, and complex troubleshooting scenarios
- Act as a SME to resolve complex issues, tier-3 issues with mobile devices , apps and wireless connectivity
- Plan and execute OS upgrades (iOS, Android, macOS) ensuring application compatibility
- Document requirements, meeting notes, UAT, and process flows.
- Design and maintain UEM/MDM architecture (Intune, Jamf Pro) for enterprise mobility.
- Oversee deployment, configuration, application management, and decommissioning of mobile devices.
- Utilize PowerShell, Python, or Jamf APIs for scripting and automating device provisioning (Autopilot).
• Senior L3 / lead mobility specialist responsible for platform engineering, advanced troubleshooting, analytics, governance, automation, and strategic optimization of enterprise mobility services.
• Acts as technical escalation point while driving security, efficiency, and service maturity.
Ideal Experience:
- 6+ years enterprise mobility / UEM.
- Strong reporting skills (Excel / Power BI / ServiceNow dashboards).
- Healthcare mobility experience is highly valuable.
- Strong stakeholder communication.
- Deep knowledge of tools like JAMF Pro, Intune, and mobile operating systems ( iOS / Android)
- Bachelor’s degree in computer science, engineering or related field
- Good to have Azure Active Directory (Cloud) Experience
Certifications:
JAMF 200/300 (Technician/Advanced) or Microsoft Mobility Certifications are highly preferred.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
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