The Senior Analyst, Incident Manager role involves managing incidents and ensuring effective resolution, while promoting a collaborative environment. Responsibilities include overseeing incident management processes and coordinating with various teams to enhance operational efficiency.
Job Description:
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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The Incident Management Analyst supports the Incident Management process, ensures incidents are managed effectively, communicates with technical teams during Major Incidents, and contributes to Problem and Change Management processes. The goal is to restore services promptly while minimizing disruptions and improving incident resolution processes.
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The Incident Management Analyst supports the Incident and Major Incident Management processes, ensuring compliance and timely resolution of incidents. Responsibilities include managing Major Incident calls, documenting actions, and working on Problem Management to prevent re-occurrence. The role requires collaboration with technical teams and adherence to ITIL processes.
Cloud • HR Tech • Information Technology
The Incident Management Analyst is responsible for overseeing Incident and Major Incident Management processes, ensuring quick resolution of high-impact issues and reporting metrics to identify improvement areas. The role includes supporting Problem and Change Management processes, ensuring compliance, leading Major Incident calls, and coordinating with technical teams for service restoration.
Top Skills:
Itil
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
