Lead APAC Order Management and S/4HANA initiatives: document as-is processes, write user stories, manage testing and data readiness, facilitate UAT, support data conversion and cutover, deliver training, and provide SME hypercare to ensure successful adoption and on-time delivery.
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Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A day in the life:
As the Order Management Lead, you'll take charge of the entire process, spearheading documentation, testing, data readiness, and user adoption with unstoppable energy. You'll power up change management, training, and hypercare to ensure a seamless transition to our cutting-edge Order Management processes and systems.
The impact you’ll make:
- Partner with Digital Transformation and Supply Chain Transformation teams to ensure S/4HANA and Order Management initiatives align with business requirements and are effectively delivered.
- Ensure delivery of all assigned APAC Order Management and S/4HANA tasks, providing timely updates to Digital Transformation leadership on risks, dependencies, and opportunities.
- Drive APAC S/4HANA and Order Management project activity as the key regional point of contact, working closely with SMEs, Global Process Owners, Project Management, and external implementation partners.
- Proactively engage with Order Management stakeholders, identifying opportunities for process improvements and alignment across end-to-end processes. Oversee the logistics and transportation of products to ensure timely delivery to customers.
- Develop a communication plan and work collaboratively with the Customer Operations team to plan participation in project deliverables and motivate the team through change.
- Document current-state (“as-is”) business processes, mapping activities, stakeholders, decision points, handoffs, pain points, and gathering current state requirements.
- Write and contribute to detailed user stories that articulate business needs and expected outcomes and support measurement of current KPIs.
- Manage realistic test scenarios, prepare and cleanse test data, review and execute test scripts, and validate end-to-end business processes through system integration testing.
- Facilitate UAT sessions, including “Day in the Life” testing, gather feedback, validate processes, and collaborate with stakeholders to gather, validate, and format master data.
- Support data validation, conversion, and cutover activities; support Change Management with training requirements and materials; deliver training; and provide SME hypercare support and updates to SOPs and process documentation.
Who you are:
- Prefer a Bachelor's Degree in the field of Supply Chain Management, Business Administration, Marketing, or related
field of study. - Additional Experience Desired: More than 5 years of experience in order management or supply chain management.
- Additional Experience Desired: Between 3-5 years of experience in customer service environment.
- Computer Skills Desired: SAP ECC / S/4HANA / SAP aATP.
- Additional Knowledge or Skills to be Successful in this role: Fluent English preferred.
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