Sales Operations Analyst

Supports sales and account management operations by resolving customer issues, maintaining account records, coordinating cross-functional teams, managing escalations, facilitating customer communications, auditing account setups, and producing customer reports. The role also contributes to process improvements, automated reporting, contractual service-level monitoring, and inquiry research while ensuring accurate, timely customer and account support.

Manages end-to-end supplemental incentive calculations, eligibility validation, reconciliations, dispute resolution, KPI tracking, and governance documentation. Builds automated reconciliation scripts and operational dashboards using Salesforce, Power BI, SQL, Python, Pandas, or Alteryx. Maintains SOX audit evidence, approval records, and sales compensation knowledge resources while partnering with finance, payroll, revenue operations, and data architecture teams across global regions.

Administer Xactly compensation systems, configure commission plans and crediting rules, execute global commission and payroll cycles, reconcile financial data, automate validation processes with SQL and Python, manage payee lifecycle changes, support audits, and collaborate with Payroll, Finance, HRIS, CRM, governance, and sales stakeholders.