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Qualifications
- 3–7 years of experience in Sales Coordination, Order Management, or Sales Operations.
- Strong experience with Salesforce CRM.
- Prior exposure to OEM coordination (Dell/HP/Cisco preferred).
- Excellent communication, follow-up, and customer-handling skills.
- Strong organizational and multitasking capability.
- Proficiency in Excel and other reporting tools.
- Ability to collaborate across multiple internal and external teams.
Benefits
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement
World Wide Technology is an Equal Opportunity Employer.
Preferred QualificationsJob Title: Sales Coordinator
Location: Remote, India
Experience: 3+ years
For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right.
About the Role
We are looking for a highly organized and detail-oriented Sales Coordinator to support our Field Sales, Inside Sales, and Operations teams with order processing, customer coordination, and backend sales operations. This role involves validating orders, tracking deliveries, managing customer invoicing queries, and ensuring timely updates through Salesforce. The ideal candidate will have strong communication skills, excellent follow-through, and experience handling coordination with OEMs and internal stakeholders.
Responsibilities
Order Validation & Processing
- Validate Close-Won quotes against customer Purchase Orders (POs).
- Process deals in Salesforce (SFDC) and ensure accurate close-won updates.
- Send Day 0 and Day 1 close-won notifications to the extended internal team.
- Manage data scrubbing and monitor all existing customer orders.
Customer Coordination & Invoicing
- Handle and resolve customer invoicing queries in coordination with internal teams.
- Provide regular updates to customers on order status, ETAs, and delivery schedules via calls/emails and weekly meetings.
- Support Field Sales with customer communications and ensure seamless end-to-end coordination.
Quote & Internal Coordination
- Follow up with Inside Sales Representatives (ISR) for quotes; flag delays exceeding 48 hours.
- Work closely with CSEs, Supply Chain PM, and On-site PM to move orders forward.
- Maintain coordination between Field Sales, Inside Sales, Project Delivery, Service Delivery, and Accounts Receivable teams.
Logistics, Delivery & OEM Coordination
- Coordinate drop-ship orders with OEMs; prior experience with Dell, HP, Cisco is a strong plus.
- Track all deliveries and ensure order loading is completed correctly.
- Manage documentation and deliveries for DTA, FTWZ, and SEZ locations.
Tools & Platforms
- Salesforce experience is mandatory.
- Experience with CCW or other vendor/customer technical tools is an advantage.
- Strong Excel skills (preferably with Wipro-style proficiency).
Planning & Reporting
- Support Sales & Operations Planning (S&OP) activities by aligning diverse internal functions.
- Ensure timely follow-up on payment status, documentation, and order discrepancies.
