When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Key Accountabilities:
Technology Support
Under supervision, conduct set-up and support activities associated with the Parexel safety database (and associated systems) including but not limited to new study set-up -
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Periodic report configuration and generation
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Ad-hoc report configuration and generation
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Expedited report rule configuration
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End-user support
Provide support in the planning and delivery of the handover of the safety database from client to Parexel were contracted to take over the pharmacovigilance tasks for client projects
Provide support in the planning and delivery of the handover of safety data from Parexel to client at the end of study/project as contractedAdhere to standard operating procedures and controlled documents that pertain to safety technology.
Organizational Representation
Interface with other Parexel groups (such as TQM, QA, IT) to ensure that database, hardware, network, security, quality, integration, support and project services associated with maintained systems are adequate and sufficiently managed.
Support colleagues when working with external auditors and inspectors during the examination of safety technology
Issue Management
Under supervision, collaborate with Parexel IT, vendor, Parexel Safety Services staff, and clients for the proper analysis, resolution, and closure of issues for supported systems.
Team Support
Provide support to new staff in the systems and activities necessary for the fulfillment of their job responsibilities.
Change Management
Under supervision, support change management in accordance with the Software Development Life Cycle.
Under supervision, support execution of tasks for software updates, change requests and application support for the supported applications.
Under supervision, support the implementation of technology solutions for Safety Services for the purposes of business process optimization and improvement.
Ensure adherence to regulations concerning computer system validation, 21 CFR Part 11 compliance, procedures, and quality standards.
Skills:
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Good interpersonal, verbal, and written communication skills
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Client focused approach to work
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Good analytical and problem-solving skills
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Good organizational and customer service skills
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Willingness to work in a matrix environment and to value the importance of teamwork
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Provide support to a team working through problem management
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Under supervision, take ownership of core tasks related to the support and maintenance of safety technologies
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Basic System Administration and application support skills within pharmacovigilance safety technology, including at least one of: safety databases, gateway / E2B, report development, signal detection.
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Basic skills in using standard scripting languages e.g., SQL
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Knowledge of industry standard Service Desk Tools
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Basic technical writing capability
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Knowledge of standard SDLC processes including change management
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Knowledge of Agile methodology
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A flexible attitude with respect to work assignments and new learning
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Under supervision, complete multiple and varied tasks with enthusiasm and prioritize workload
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Knowledge of system validation and change management
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Basic knowledge of computer system regulations and guidance in the pharmaceutical industry including: 21 CFR Part 11, EMA Annex 11, GAMP
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Basic knowledge of Pharmacovigilance roles, standards and practices
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Basic knowledge of GVP and GCP
Education:
BA/BSc Engineering/Computer Science, master's or equivalent preferred.
