Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Key Responsibilities
• Manage the full monthly billing cycle, including creating, reviewing, validating, and issuing customer invoices.
• Activate and maintain customer subscriptions within NetSuite.
• Review and validate contract change orders to ensure accurate billing setup.
• Ensure invoices align with executed contracts, pricing structures, and purchase orders.
• Assess contract language to ensure billing terms are correctly reflected in the billing system.
• Verify billing data for completeness and accuracy prior to invoice release.
• Identify, investigate, and resolve billing discrepancies and variances.
• Support revenue recognition processes through accurate billing execution and partnership with Revenue Accounting.
• Respond to accounts receivable billing inquiries related to charges and billable disputes.
• Partner with internal teams and customers to resolve invoice disputes in a timely and professional manner.
• Work cross functionally with Sales, Customer Success, Delivery, and Accounting teams to validate billing inputs.
• Proactively flag data inconsistencies and drive resolution prior to invoicing.
• Support audit requests by maintaining organized and accurate billing documentation.
• Identify opportunities to improve billing efficiency, accuracy, and controls.
• Contribute to the optimization of manual or complex billing workflows.
Requirements
• Proven experience as a Billing Specialist or in a similar accounting or finance role.
• Advanced proficiency in Microsoft Excel.
• Strong understanding of billing processes and contract based invoicing.
• Demonstrated attention to detail and ability to identify numerical and data discrepancies.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet tight deadlines in a high volume environment.
Preferred Qualifications
• Hands on experience with NetSuite or a comparable enterprise level accounting or ERP system, with the ability to quickly ramp and operate independently in NetSuite.
• Experience working in a subscription based or contract driven billing environment.
• Experience partnering with Revenue Accounting on revenue recognition support. • Comfort working cross functionally in a fast-paced organization.
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
