We are seeking a motivated and detail-oriented engineer to join the India Field Service Center (IFSC) in Manesar. In this role, you will deliver hands-on technical support and service for our product portfolio, resolving customer issues efficiently and cost-effectively, while implementing preventive measures to ensure lasting customer satisfaction and success.
This is an on-site role at the India Field Service Center (IFSC) in Manesar.
Key Duties and Responsibilities:
Perform repair and refurbishment of supported instruments, modules and parts.
Conduct functional testing of repaired or refurbished equipment in accordance with factory standards.
Follow Standard Operating Procedures (SOPs) and checklists for all repair, testing and refurbishment activities.
Respond to technical inquiries from internal and external customers, ensuring timely resolution and customer satisfaction.
Contribute to technical projects and continuous improvement initiatives to enhance quality and operational efficiency.
Maintain workstations and test stations, including daily housekeeping and ensure all calibration tools are valid and qualified.
Accurately and promptly record repair data and information using reporting systems (e.g. SAP CRM, internal dashboards, etc).
Engage in continuous learning including technical and soft skills, through classroom, practical or computer-based training.
Collaborate with team members, engineers, coordinators, supervisors and managers to support daily Field Service Center operations.
Develop and sustain effective working relationships across departments to support organizational objectives.
Contribute to ongoing improvements in daily operations to better serve customers and work more efficiently.
Perform routine and non-routine testing, troubleshooting, repairs and quality checks on Agilent instruments, often independently with minimal supervision.
Evaluate test data and verify instrument functionality while adhering to Quality System standards, safety, cleanliness and ESD protocols.
Adapt effectively to change, demonstrating openness to new ideas, responsibilities, and job assignments or rotations.
- Bachelor’s or Master’s Degree or equivalent in engineering, or a related technical field.
- Typically, at least 2+ years of relevant experience for entry to this level.
- Knowledge of Agilent LC and GC products. Agilent GCMS and LCMS knowledge is an advantage.
- Hands-on experience in repair, maintenance or testing of instruments is preferred.
- Ability to work independently and proactively. Strong critical thinking and problem solving skills.
- Customer-focused mindset with the ability to manage technical queries effectively.
- Ability to work both independently and collaboratively in a dynamic environment.
- Strong interpersonal skills with the ability to build relationships, demonstrate urgency and provide exceptional service to internal and external customers.
- Good understanding of the service business, drive for results and the ability to make timely and sound decisions while keeping the customer in mind.
- Proficiency with reporting tools or systems (e.g. SAP CRM, SAP ECC) is an advantage.
- Strong communication skills and willingness to continuously learn.
- Excellent command of English, with fluency in both English and the local language.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Services & Support
