Job Description
You are a strategic thinker passionate about driving solutions in Static team (Receivables). You have found the right team
As a Reference Data Specialist within our Static team, you will have the opportunity to promote solutions and contribute to our team's goals. You will be responsible for executing tasks, managing workflows, ensuring data integrity, and improving processes. We value your attention to detail, organizational skills, and proactive approach. Join us in providing excellent service to our clients and making a difference in the banking operations environment.
Job Responsibilities
- Execute assigned tasks, including setting up client records, maintaining work logs, and investigating exceptions, with attention to detail and organizational skills.
- Manage data by accurately adding and updating client information in various systems and mainframes, ensuring data integrity and accuracy.
- Oversee the workflow of Business As Usual (BAU) tasks, handling requests from Customer Service Officers (CSOs), the Implementation Team, and other internal departments, utilizing effective time management and prioritization skills.
- Process work within established timeframes, meeting necessary controls and targets by adhering to deadlines and quality standards.
- Communicate with Lines of Business and internal clients, including senior personnel, via telephone or email, demonstrating strong communication skills.
- Resolve queries received via email and prioritize resolving client issues, employing problem-solving skills and a customer-focused approach.
- Participate in various BAU projects as assigned, ensuring timely completion with flexibility and the ability to manage multiple tasks.
- Improve current work practices by identifying opportunities for process optimization and handling any required backup tasks related to production.
- Investigate extensively at the transaction and aging level, applying analytical skills and attention to detail.
- Contribute to the team's goals and Service Level Agreements (SLAs) while fulfilling individual responsibilities.
Required qualifications, capabilities and skills
- Demonstrate strong English written and verbal communication skills for effective client and colleague interaction, as well as documentation and reporting.
- You must hold a bachelor's degree or above
- You must have at least 1+ years of experience in a bank operations environment
- Analyze information with attention to detail to ensure accuracy in banking operations.
- Exhibit strong organizational skills and the ability to meet deadlines in a fast-paced environment.
- Maintain a high level of client centricity, sound communication, and solution orientation to provide excellent service and resolve client issues.
- Possess excellent PC skills, particularly proficiency in the MS Office suite, especially MS Excel, for data analysis and reporting.
- Display excellent interpersonal skills to foster positive relationships with colleagues and clients.
- Ask questions and pursue open issues assertively until resolution, demonstrating a proactive approach to problem-solving.
- Be willing to work in the WHEM Shift (7:30 PM to 4:30 AM).
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
