Job Description
You are a strategic thinker and passionate about driving solutions. You have found the right team.
As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams. You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.
Job responsibilities
- Proactively identify issues and coordinate with relevant internal functions (e.g., client service professionals, legal) for prompt resolution on disputed points within set time-frame parameters.
- Deliver controls in the process to ensure 100% accuracy and compliance with regulatory rules.
- Resolve issues in a time-bound fashion and provide regular updates to senior management on BAU, projects, etc.
- Generate reports and scorecards, present them in operations calls, and provide capacity and contingency planning.
- Monitor workflow and assist team leaders for equitable distribution of work.
- Manage internal Service Level Agreements and communicate performance to stakeholders through effective reporting.
- Work a flexible schedule to accommodate business needs.
Required qualifications, capabilities and skills
- You must possess 7+ years of experience in operations
- Must hold a Bachelor's degree or above
- Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project
- Familiarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and system knowledge required
- Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approach
- Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goals
- Ability to deal with day-to-day issues as well as planning and executing projects / initiatives
- Ability to know when a deep-dive approach is appropriate with excellent attention to detail
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
