Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Designs and implements software architecture integrating machine learning models with real-time rendering systems. Evaluates customer requirements, selects build-versus-buy solutions, and determines when specialized research is needed. Develops language-agnostic wrappers, APIs, microservices, and data-processing layers while coordinating technical requirements across customers, leadership, and engineering teams. Decomposes product visions into scalable, maintainable components that enable ML capabilities in production software.
Top Skills:
APIsC#C++ContainerizationDeep LearningGitMachine LearningMessage BrokersMicroservicesPythonReal-Time Rendering EnginesReinforcement LearningUnix Shell
.png){kind=logo}
An Hour Ago
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Leads the world and prop materials team for an open-world interactive experience. Defines scalable material pipelines, surface and tiling systems, modular shaders, and material libraries across high-end and mobile platforms. Translates art direction into production-ready materials, ensures rendering and runtime integration, collaborates with environment, lighting, technical art, and pipeline teams, and manages quality and consistency across large-scale environments.
Top Skills:
Physically Based Rendering (Pbr)Procedural World-BuildingReal-Time RenderingShader SystemsUnreal EngineUnreal Engine 5
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Leads the design, development, optimization, and long-term technical direction of Unreal Engine systems for an AAA game. Responsibilities include engine architecture, low-level programming, performance and memory optimization, platform integration, debugging, engine upgrades, coding standards, technical planning, and mentoring engine programmers. The role collaborates across gameplay, rendering, tools, pipeline, and production teams.
Top Skills:
C++GitPerforceUnreal Engine
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
