Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Productivity • Software • App development • Automation
Run pipeline, lifecycle, and demand programs to drive multi-seat B2B SaaS conversions. Build and execute full-funnel campaigns, manage HubSpot workflows and reporting, partner with sales on account targeting, and run customer advocacy, review-generation, and content initiatives to grow pipeline and bookings.
Top Skills:
Ai ToolsAutomation PlatformsCanvaCapterraFigmaG2HubspotMartech
Artificial Intelligence • Hardware • Healthtech • Software
The VP of Quality leads the development and maintenance of the Quality Management System (QMS), ensures compliance with ISO 13485, collaborates with engineering on product quality, and develops a high-performing quality team.
Top Skills:
CapaFmeaIec 62304Iso 13485Plm Software
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Design, build, and operate production ML decision systems to detect and prevent payment fraud, account takeover, scams, and other abuse. Integrate diverse signals into low-latency serving and batch scoring, own feature pipelines and model lifecycle, develop AI-assisted triage and feedback loops, and partner cross-functionally to balance fraud reduction with legitimate customer access.
Top Skills:
Cloud InfrastructureData LakehouseData WarehouseEmbeddingsFeature StoreJavaKafkaKotlinKubernetesLightgbmModel ServingMonitoringObservabilityPythonPyTorchSQLTensorFlowWorkflow OrchestrationXgboost
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
