Lead and grow high-performing QA teams; manage capacity, hiring, and performance; define testing goals, KPIs, and delivery objectives; drive automation, performance testing, and process improvements; enable DevOps/continuous testing and AI-driven testing adoption; communicate status to stakeholders and support enterprise quality transformations, especially in retail and eCommerce domains.
Leadership Responsibilities
Responsibilities- Build, mentor, and develop high-performing QA teams.
- Manage team capacity planning, hiring, and performance management.
- Define testing goals, KPIs, and delivery objectives.
- Drive automation adoption and test process improvements.
- Ensure effective stakeholder communication and status reporting.
- Support organizational quality transformation initiatives.
Preferred Skills
Qualifications- Experience with performance testing tools such as JMeter or LoadRunner.
- Knowledge of cloud platforms including Azure, AWS, or GCP.
- Experience in DevOps and Continuous Testing environments.
- Understanding of AI-driven testing tools and Quality Engineering practices.
- Experience in Retail, eCommerce, POS, OMS, or Supply Chain domains.
Qualifications
About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- ISTQB Advanced Level, Certified Scrum Master (CSM), or relevant QA certifications preferred.
- Strong leadership and people management skills.
- Excellent stakeholder and client management abilities.
- Strategic thinking and decision-making capabilities.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Experience leading enterprise-scale QA transformations.
- Exposure to AI-powered testing solutions and quality analytics.
- Experience managing globally distributed teams.
- Strong background in Retail and Digital Commerce platforms.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
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