Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager within the Business to Consumer (B2C) payments team, you will be given the chance to define and implement new payment methods, enhance client experiences, and stimulate business growth. You will be encouraged to adopt an agile and entrepreneurial approach to your work. Joining our team at this exciting time will allow you to play a pivotal role in shaping the company's B2C payments strategy. With a strong focus on scalability, resilience, and stability, you will work closely with various teams to deliver high-quality products that surpass customer expectations. As a key leader, your responsibilities will include representing the customer's voice and developing profitable products that offer value to the customer. Leveraging your extensive knowledge on product launch, you will guide the successful introduction of products, collect vital feedback, and ensure superior client experiences.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Work directly with engineering and other internal teams to build and deliver the products
- Collaborate closely with cross-functional teams including Technology, Sales, Compliance, Legal, and Risk
Required qualifications, capabilities, and skills
- Bachelor's degree required with 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong product management skills to focus on a customer first mindset, lean product thinking and a focus on product adoption
- Strong client-interface skills with an ability to observe and identify client problems and ideate solutions
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Working experience with Visa OCT and Mastercard Send etc.
- An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams, and coach and development of other team members
- Strong project management, analytical, detail oriented, problem solving, and communication skills with both internal and external partners
- Work incredibly well with cross-functional partners and in a matrix environment including partnering with Product, Sales, Analytics and Design teams to recognize key growth areas for the business and emerging client needs
- People Manager
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Working experience with card payments or alternative payment rails like Zelle, and PayPal etc.
- Strong project management, analytical, detail oriented, problem solving, and communication skills with both internal and external partner
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
