Public Cloud Support Engineer

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a “Public Cloud Support Engineer " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.
You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets.

To be successful as a “Public Cloud Support Engineer ", you should have experience with:

  Basic/ Essential Qualifications:

• Must have bachelor’s degree.
• Must have AWS Or Azure.
• Secondary Mandate skill is GCP.
• AWS: Advanced administration of EC2 (Linux/Windows), ELB, RDS (backup/restore), S3 lifecycle policies, VPC peering, Route53 DNS, CloudFormation IaC, CloudWatch custom metrics, IAM policies, ECS/EKS orchestration.
• Azure: Expertise in VM scale sets, Storage Accounts (Blob/File/Table), AZLAN networking, AKS cluster management, Azure CLI scripting, Entra ID integration, Azure Automation runbooks, monitoring/log analytics, and RBAC.
• GCP: Proficiency in Compute Engine instance groups, Cloud Storage bucket lifecycle management, VPC subnetting, IAM roles/service accounts, GKE cluster deployment, Stackdriver custom logging, and Cloud Functions automation.
• Any 2 Certification: AWS: AWS Solution Architect (Associate or Professional) / Azure: Azure Administrator (AZ-104) or equivalent/ GCP: GCP Associate Cloud Engineer (ACE) or equivalent.

Some other highly valued skills may include:

• Experience with CI/CD tools like CloudFormation, Jenkins, Gitlab, Chef, In Spec, and Terraform for automated deployments and infrastructure as code.
• Ability to develop automation scripts (Python, PowerShell, Bash) and custom tools to streamline repetitive cloud operations tasks.
• Proficiency in monitoring and observability tools for multi-cloud environments, such as Stack driver (GCP), CloudWatch (AWS), and Azure Monitor, including log analysis and custom alerting.

This role is based out of Pune.

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