As a Project Manager for customer retention, you will manage pre-install communication with US homeowners, ensuring project retention and customer satisfaction during the survey and installation phases through proactive coordination and clear communication.
Role Overview
We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company.
In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase, ensuring schedules stay intact and customers remain committed through confident, controlled communication.
This is not a support role.
This is a customer retention and coordination role that requires ownership, judgment, and the ability to handle difficult conversations without escalation.
Key Responsibilities
- Act as the Project Manager for assigned customers during the pre install phase
- Call US homeowners to confirm and reschedule site surveys and installations
- Proactively manage customer expectations around timelines and delays
- Handle frustrated or cancellation prone customers and retain projects before installation
- Communicate next steps clearly and confidently to maintain customer trust
- Coordinate internally with operations, scheduling, and field teams
- Document conversations and project updates accurately
- Ensure projects move forward without customer drop off
Requirements
Required Experience and Skills
- 3 to 6+ years of experience in US or UK voice process
- Prior experience in customer retention, save desk, escalations, renewals, or high ticket appointment setting
- Experience owning customer communication end to end
- Excellent spoken English with a neutral international accent
- Strong objection handling and de escalation capability
- Ability to communicate with authority while maintaining empathy
- Comfortable managing multiple customers and timelines simultaneously
- Stable work history in international BPO or customer facing roles
What This Role Is NOT - Not entry level
- Not back office or non voice
- Not basic customer support or script reading
- This role requires tenure, maturity, and ownership mindset.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
The role involves managing data pipelines in cybersecurity, collaborating with teams to implement solutions, and troubleshooting issues efficiently using Python and SQL.
Top Skills:
APIsCloud LogsEdrPythonSIEMSQLUnified Vulnerability Management
Cloud • Information Technology • Productivity • Software • Automation
The Principal Technical Proposals Specialist contributes to RFx processes and manages technical proposals, collaborating with various stakeholders and ensuring high-quality responses aligned with Boomi's offerings.
Top Skills:
AIApi ManagementAutomationData ManagementIntegration
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
As a Staff Technical Success Manager, architect strategies for enterprise customers in APAC, lead DevSecOps transformations, influence product direction, and mentor teams while fostering customer outcomes.
Top Skills:
GitGitlabJenkinsJIRAVs Code
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
