Coordinates counselor community programs, engagement initiatives, webinars, learning sessions, university and industry interactions, and retention campaigns. Supports iDC One adoption through demonstrations, onboarding, platform assistance, and follow-ups. Manages event logistics, communications, registrations, records, dashboards, stakeholder coordination, and community moderation while gathering feedback to improve counselor satisfaction and participation.
About iDC Council
Role Overview
Key Responsibilities
iDC One Adoption & Counselor Enablement
Qualifications
Experience
Skills Required
What You'll Do at iDC Council
At iDC Council, we are building a thriving community of career counselors committed to empowering students with informed career decisions. Through training, certification, quality assurance, and continuous professional development, we enable counselors to deliver high-quality career guidance across schools and institutions.
We are looking for a Program Associate – Community Management to build an engaging and vibrant counselor community by driving learning initiatives, fostering relationships, and creating valuable opportunities for counselors across the country.
The Program Associate – Community Management will be responsible for planning and executing community engagement initiatives, coordinating university and industry interactions, supporting counselor retention, driving business and ensuring a seamless experience throughout the counselor journey.
- Drive the adoption and effective usage of iDC One among the counselor community.
- Connect with counselors to understand their requirements and demonstrate how iDC One can support their counseling practice.
- Guide counselors in purchasing assessment codes and utilizing the platform effectively.
- Assist counselors in creating and setting up their personalized iDC One websites and profiles.
- Provide ongoing support to resolve platform-related queries and encourage regular platform usage.
- Track adoption metrics and identify opportunities to improve counselor engagement with iDC One through awareness campaigns, demos, and follow-ups.
- Plan and execute monthly engagement activities, including webinars, panel discussions, networking events, and community meetups.
- Build meaningful relationships with counselors and encourage active participation within the community.
- Monitor community engagement metrics and recommend strategies to improve participation and satisfaction.
- Moderate online community platforms and facilitate discussions.
- Coordinate webinars, masterclasses, and expert-led sessions on career guidance, higher education, and emerging careers.
- Identify learning needs through counselor feedback and curate relevant professional development opportunities.
- Work with internal and external subject matter experts to deliver high-quality learning experiences.
- Coordinate university visits, campus immersion programs, and institutional partnerships for counselors.
- Liaise with universities and industry partners to organize interactions that enhance counselors' knowledge of higher education and career pathways.
- Support planning and logistics for on-ground visits and networking opportunities.
- Drive initiatives to improve counselor engagement, satisfaction, and long-term retention.
- Develop recognition programs, community campaigns, and member appreciation initiatives.
- Gather feedback from counselors and recommend improvements to community offerings.
- Track counselor participation, certifications, and engagement trends.
- Manage end-to-end execution of community programs, including registrations, communication, scheduling, and follow-ups.
- Maintain accurate records, reports, and dashboards related to community activities.
- Coordinate with cross-functional teams to ensure seamless program delivery.
- Draft community announcements, newsletters, event communications, and engagement campaigns.
- Support the creation of community content, success stories, and resource-sharing initiatives.
- Ensure timely communication regarding events, opportunities, and updates.
- Bachelor's degree in Education, Psychology, Business Administration, Communications, or a related field.
- Master's degree is preferred.
- 0-2 years of experience in community management, program coordination, training operations, customer success, education, or EdTech.
- Experience organizing events, webinars, or learning programs is preferred.
- Strong communication and interpersonal skills.
- Excellent coordination and stakeholder management abilities.
- Strong event planning and execution skills.
- Proficiency in Microsoft Office, Google Workspace, and online collaboration tools.
- Familiarity with CRM and Learning Management Systems (LMS) is an advantage.
- Ability to manage multiple projects simultaneously with attention to detail.
- Willingness to travel for university visits and community events.
- Build a highly engaged and connected counselor community.
- Create meaningful learning and networking opportunities for counselors.
- Strengthen partnerships with universities and industry experts.
- Improve counselor retention through impactful engagement initiatives.
- Contribute to the growth of one of India's leading career counseling communities.
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