Professional Services Consultant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

• Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations.
• Experience in end-user computing common issues and proper ways to solve them for enterprises.
• Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.
• Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.
• Provide actionable insights to customers and automation opportunities
• Be a part of the customer’s internal process.
• Support customers’ initiatives on Nexthink areas of operations.
• Build content based on customers’ requirements and collaborate with specialized teams for advanced content build
• Provide new insights to integrate Nexthink with existing solutions and internal processes.
• Work against a set of Service Levels (SLs).
• Stay current on product development/releases to a level required for the above activities.
• Be able to travel up to 10% of the working time to headquarters for training purposes.

Qualifications

• BA/BS preferred in computer science and computer engineering.
• Minimum of 3+ years of experience in technical consulting, analytics & automation.
• History of data analysis and drive to actionable insights and automation.
• Experience in transformation projects (e.g. Win10, O365).
• Extensive technical knowledge of end-user computing.
• Someone who can collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input.
• Good knowledge of IT operations in challenging environments.
• Ability to quickly learn new technologies in an unsupervised environment.
• Excellent communication, presentation, analytical and teamwork skills.
• Enthusiasm for working in an international, collaborative, fast-paced environment and learning new technologies.
• Excellent knowledge of Microsoft Windows and Linux clients and its applications
• Practical knowledge of SQL, XML, and Windows PowerShell. Practical experience in data integration.
• Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. 

#LI-Hybrid

Additional Information

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣  Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.