Job Description Summary
The Product Owner for Collaboration & Productivity Tools is responsible for supporting the strategy, roadmap, delivery, and lifecycle management of key digital products that enhance employee productivity, operational efficiency, and service experience across GE Vernova. This role will focus on products and capabilities including MyTech, DevOps enablement, product consumption and adoption, and supporting initiatives related to the evolution of MyTech capabilities within ServiceNow.
The role partners closely with business stakeholders, Digital Technology teams, service owners, engineering teams, support teams, vendors, and external partners to define priorities, translate business needs into actionable requirements, and help deliver product initiatives. The Product Owner will also support broader transformation efforts by partnering with program leadership to help enable a smooth transition of capabilities, improved service delivery, and scalable, user-centered digital solutions.
Key Responsibilities
- Support the product roadmap, backlog, and prioritization for collaboration and productivity technology capabilities aligned to business and user needs.
- Serve as Product Owner for initiatives related to MyTech, including ongoing enhancement, support, user experience, and value realization.
- Partner with program leadership and cross-functional teams to support initiatives associated with the transition and evolution of MyTech capabilities within ServiceNow.
- Collaborate with engineering and platform teams to drive DevOps practices, delivery excellence, release planning, and continuous improvement.
- Monitor and improve product consumption, adoption, and usage, using data and user feedback to identify enhancement opportunities and increase business value.
- Gather, document, and prioritize business requirements, translating them into clear user stories, features, and acceptance criteria.
- Work closely with cross-functional stakeholders including Digital Technology, support teams, operations, cybersecurity, compliance, vendors, and business leaders to ensure product solutions meet enterprise needs.
- Support operational readiness, service support processes, and change management activities related to product launches, enhancements, and platform evolution efforts.
- Manage vendor relationships relevant to the product space, including coordination on delivery, issue resolution, performance tracking, and alignment to business and service objectives.
- Track key product metrics, service performance indicators, and user satisfaction measures to assess product effectiveness and inform decision-making.
- Drive stakeholder communication, governance reviews, and status reporting for product initiatives.
- Ensure product decisions reflect enterprise architecture standards, security requirements, scalability needs, and support model considerations.
- Champion a user-centric mindset to improve employee experience and simplify digital workflows and support interactions.
Qualifications / Requirements
- Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience.
- Significant experience in product ownership, product management, digital technology, IT service delivery, or related roles.
- Experience working with enterprise collaboration, productivity, service management, or employee support platforms.
- Demonstrated experience managing product backlogs, defining roadmaps, and partnering with engineering teams in Agile delivery environments.
- Experience supporting enterprise platform enhancements, transformations, or service management initiatives.
- Strong understanding of DevOps principles, Agile methodologies, and iterative product delivery practices.
- Experience working with vendors and external partners, including coordination of deliverables and service outcomes.
- Experience using data, customer feedback, and performance metrics to drive product improvements and adoption.
- Strong stakeholder management, communication, and influencing skills across technical and business teams.
- Ability to manage multiple priorities, align diverse stakeholder needs, and deliver outcomes in a matrixed global environment.
Desired Characteristics
- Experience with ServiceNow, employee support tools, digital workplace technologies, or enterprise service platforms.
- Familiarity with MyTech support models, intake workflows, knowledge management, and service experience design.
- Strong analytical mindset with the ability to connect product decisions to business value, efficiency, and user experience outcomes.
- Proven ability to work through ambiguity, support change initiatives, and drive execution across cross-functional teams.
- Experience in adoption strategy, change management, vendor management, and digital product communications.
- Customer-focused mindset with a passion for simplifying technology experiences and improving employee productivity.
- Comfortable operating at both strategic and tactical levels, from roadmap planning to backlog refinement and execution follow-through.
Leadership Expectations
- Demonstrates ownership and accountability for product outcomes and user experience.
- Builds strong partnerships across functions and fosters collaboration among business, technical, operational, and vendor teams.
- Drives continuous improvement through data, feedback, and disciplined execution.
- Operates with transparency, urgency, and a focus on delivering measurable business value.
- Champions simplification, modernization, and scalable enterprise solutions.
About our company:
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it.
Culture & Inclusion:
At GE Vernova, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Please click here to learn more:
Advancing safe, responsible, and equitable working conditions (gevernova.com)
Relocation Assistance Provided: No
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