Oversee product development, positioning, demonstrations, training, customer support, usage tracking, retention, and engagement. Gather customer feedback for product improvements, monitor service delivery, onboard freelance trainers, and collaborate with sales teams using data-driven insights to increase product adoption, profitability, cross-selling, and customer satisfaction.
A. Job Summary:
Responsible for overseeing the development, and positioning of the product. Delivering Product demonstrations and handholding enabling our customers to successfully install and use our products. This role requires a deep understanding of market trends, audience preferences, and strategies to drive success. The Product Manager will collaborate with sales and training teams while maintaining high-quality standards.
B. Key Deliverables and Responsibilities:
- Responsible for delivering excellent online and F2F product demonstrations.
- Planning and conducting refresher product training for teachers.
- Fortnightly report on usage for the Product specialists & ensuring maximum usage basis the set benchmarks.
- Share the customer feedback with the editorial team for product improvement.
- Retention of the Existing Customers
- Ongoing client support and engagement
- To ensure all service Parameters are monitored and tracked and accurately delivered
- Responsible for service internal customers/ New updates on product and services.
- Identify new freelance trainers for the onboarding process.
- Collaborate with sales team on data-driven insights to maximize profitability and reach.
- Track and Increase product usage
a) Supervision:
- Reports to PM Head
b) Budgetary Guidelines/ Limitations:
- Shared ownership of retention and upskilling
c) Performance Measures / Goals
- Retention %
- Cross-selling and Upselling %
- Customer Satisfaction Index
- Usage of product
- Collaboration Efficiency with sales teams
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
