Product Manager, Gen AI

[What the role is]

This role sits within the Corporate Group (CORP). CORP supports IMDA’s core business units to operate effectively and deliver on the organisation's strategic objectives.
The divisions include Finance, Investment & Procurement, Incentive Management & Governance, Human Resource, Workplace & Organisation Development, and the Digital Transformation Office.
You will be part of the Innovation, GEN AI team within the Digital Transformation Office (DTO) Division. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA’s goals and objectives through the innovative use of emerging technology and data. By spearheading digital transformation initiatives, the DTO aims to revolutionize processes, elevate customer experiences, and foster a culture of innovation. Through collaboration with various departments, the DTO ensures that digital initiatives are integrated seamlessly across the organization, positioning IMDA to be at the forefront in the digital age. The DTO technical development and integration of applications with a focus on generative AI capabilities.
In this role, the Product Manager will shape the direction of the agency’s internal corporate GenAI platform and manage related projects. You will define the product vision, prioritise the roadmap, and work with stakeholders and delivery teams to translate business and user needs into product outcomes. Your responsibilities will also include project financial management, approval submissions, audit documentation, and administrative coordination.

[What you will be working on]

Product Strategy & Roadmap

• Define the vision, objectives, and measurable outcomes for the internal corporate GenAI platform, taking ownership of its development as an agency-wide product.
• Own a product roadmap aligned with business priorities, covering platform capabilities and AI use cases.
• Identify and prioritise features based on business value, user needs, available resources, and delivery feasibility.
• Translate business and user needs into clear product requirements, user stories, and acceptance criteria.
• Maintain an up-to-date product backlog and document prioritisation decisions.

Product Discovery & User Experience

• Engage stakeholders to identify business problems, user needs, and opportunities for AI-enabled workflow improvements.
• Define intended user journeys, functional requirements, and expected business outcomes.
• Work with design and delivery teams to improve product usability and ensure features meet user needs.
• Document use cases and gather feedback to guide product enhancements.

Product Adoption & Reporting

• Define and track product adoption, user engagement, and business outcome metrics.
• Identify dashboard and management reporting needs to support product decisions.
• Develop and maintain user guides, training materials, and product communications.
• Support user adoption through product training and knowledge transfer sessions.

User Acceptance & Product Improvement

• Coordinate user acceptance testing with stakeholders against defined business acceptance criteria.
• Gather and document user feedback, track outstanding issues, and prioritise improvements.
• Work with delivery teams to confirm that agreed business requirements are met before release.

Stakeholder Management & Delivery

• Coordinate with business stakeholders, internal project teams, and delivery partners to align product scope, timelines, dependencies, and deliverables.
• Support agile delivery, sprint planning, product backlog prioritisation, and milestone tracking.
• Prepare bi-weekly product updates, roadmap reviews, and executive reports.
• Manage stakeholder expectations around scope, timelines, dependencies, and deliverables.
• Prepare approval submissions for product and project governance. Maintain the supporting documentation, including requirements, decision records, meeting records, and status reports.

Project Financial Management & Administrative Support

• Manage project budgets, track expenditure and commitments, and maintain cost forecasts.
• Coordinate funding and expenditure approvals. Provide relevant stakeholders with financial updates, including reports on budget variances.
• Maintain expenditure records and supporting evidence for financial approvals and audits.
• Coordinate meetings, maintain project records, and track actions and approvals. Support audit requests and coordinate the associated follow-up activities.

[What we are looking for]

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• At least 4 years of experience in product management for digital or AI solutions.
• At least 2 years of experience managing products involving artificial intelligence or machine learning, including large language models or AI agent platforms.
• Strong product management mindset with the ability to prioritise effectively across competing demands.
• Clear and confident communicator, with experience facilitating workshops and managing diverse stakeholder relationships.
• Ability to translate complex business and user needs into well-defined product requirements.
• Organised and detail-oriented, with experience preparing approval submissions and maintaining audit documentation.
• Comfortable managing budgets, tracking expenditure, and producing financial reports.
• Proficient in product management, project tracking, and documentation tools.
• Prior experience with public-sector or government digital transformation projects.
• Familiarity with GenAI applications, large language models, and AI agents, and how these relate to the underlying platform infrastructure.
• Awareness of AI governance, safety, data privacy, and enterprise security considerations.
• Relevant certifications in product management or AI.