Product Engineer II

As a Product Engineer II – Configuration Services, you will be instrumental in implementing enterprise-level system configurations for data center and edge hardware. You will own the process from hardware arrival through power-on, configuration, validation, and documentation, ensuring accurate and efficient delivery of configured systems to internal teams and customers. Your responsibilities include creating system configuration plans, defining and executing power-on and burn-in procedures, performing firmware and BIOS/UEFI updates, and implementing OS/hypervisor images and automation. You will collaborate closely with Program Management, Account Coordinators, Production Engineering, Manufacturing, System Verification, Sales Engineering, and clients to provide a high-quality project experience. 

Key Responsibilities

General Functions 

• Collaborate on quoting requests with other Product Engineers, Sales Engineers, Project Managers, external client facing teams, and directly with the client as necessary for complete and accurate quotes. 

• Collaborate on cross training with the Product Engineering Team. 

• Collaborate with the Sales Engineering team to scope and design Foundry services as necessary. 

• Collaborate with Manufacturing Engineering, System Verification engineering, to ensure proper documentation and automation in in place for projects.   

• Support Production as needed throughout the course of projects by collaborating with Program Management, Account Coordinators and Production Engineering.   

• Participate in the launch of new solutions, ensuring successful delivery to customers. 

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors. 

• Conduct research on emerging technologies, including performance evaluations and benchmark testing. 

• Respond to and resolve advanced customer technical inquiries in a timely manner. 

• Mentor and provide guidance to other Product Engineers to support team development. 

 

Configuration Engineering Functions 

• Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off. 

• Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.  

• Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards. 

• Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.  

• Update network device operating system images such as IOS, NXOS, and PAN-OS. 

• Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds. 

• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors, escalating when appropriate.  

• Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record. 

• Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.  

• Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams. 

Competencies

• • Excellent communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects. 

  • Proven ability to understand, gather, and document customer requirements. 

  • Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes. 

  • Expertise in enterprise-grade compute, storage, networking, PDU and rack hardware power, cooling (air and liquid), build methodologies, cabling, connectivity and build standards. 

  • Knowledge of x86 and ARM computer architectures, server hardware components, and computer standards. 

  • Knowledge of Dell, Cisco, Palo, Fortinet, HP and enterprise-grade hardware. 

  • Expertise in enterprise Gen AI (Nvidia) use cases and hardware used for core inference and training.   

  • Expertise in operating from the command line leveraging various Linux utilities (ipmitool, racadm, perccli, storcli). 

  • Knowledge of quality control and computer assembly methods. 

  • Expertise in collaborating effectively with external vendors. 

  • Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure.  

  • Adaptability and resilience in dynamic environments. 

  • Expertise in risk management and new product introduction (NPI). 

  • Excellent attention to detail and documentation skills. 

  • CCNA, Network+ and Server+ certifications are a plus. 

Skills Required

• • 5+ years of experience building and designing computer components into custom built systems. 

  • 5+ years of experience building and designing enterprise level systems including Networking, Compute and Storage hardware. 

  • 5+ years of experience with Linux and Windows operating systems. 

  • 5+ years of experience creating and maintaining bills of materials (BOMs). 

  • 5+ years of experience configuring Dell, Cisco, HPE, Palo, Fortinet, SuperMicro, Aruba. 

  • Bachelor’s degree in computer engineering, Computer Science, or a related field.