About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.
About the Role
We’re hiring a Product Designer II to lead multiple design initiatives and craft exceptional user experiences. You’ll turn ideas into intuitive, high-impact designs that deliver measurable business results, collaborating closely with product, engineering, and business teams to align design with strategy and user goals. This strategic role focuses on driving innovation, maintaining design consistency, and leveraging AI-driven design practices across the product ecosystem.
What You’ll Do
- Own and execute the end-to-end design process — from discovery and ideation to prototyping, testing, and launch.
- Design and deliver AI-powered, data-driven user experiences that increase engagement, conversion, and retention.
- Actively co-create with AI tools (Figma AI, Galileo, Lovable, Uizard, Make, ChatGPT, etc.) to enhance speed, creativity, and iteration cycles.
- Partner closely with Product, Engineering, and Analytics teams to ensure design decisions align with business goals and user needs.
- Contribute to and evolve our Design System to ensure visual and functional consistency across platforms.
- Advocate for user-centric design through prototypes, storytelling, and data-backed insights.
- Mentor peers and contribute to cultivating a strong design culture.
What We’re Looking For
- 5–8 years of experience as a Product Designer / UX Designer, ideally in a consumer-tech, e-commerce, or product-led organization.
- Demonstrated ability to translate insights and complex requirements into simple, intuitive experiences.
- Strong proficiency in Figma, with hands-on familiarity using AI-driven design tools as part of your workflow.
- Ability to translate complex requirements into simple, elegant user experiences.
- Experience designing interfaces and flows that leverage AI-generated elements, data patterns, or dynamic logic.
- Strong understanding of usability, accessibility, and design systems.
- A growth mindset — eager to learn, experiment, and continuously evolve design practices.
- Drive innovation through AI-powered design methods and modern design best practices.
- Exceptional communication and collaboration skills across cross-functional teams.
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Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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