Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
About the Role: We are seeking a dynamic and highly skilled OTA Account Manager to join our team in India. This role is designed for an experienced professional with a deep understanding of online travel agencies, customer engagement, and business development.
As an OTA Account Manager, you will manage relationships with key online travel agency customers, drive business growth, and provide strategic support to enhance customer experience and performance.
Key Responsibilities:
Account & Relationship Management
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Act as the primary point of contact for OTA customers, ensuring strong and lasting relationships.
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Develop and execute a comprehensive Account Engagement Plan, including in-person visits, scheduled meetings, and performance data sharing.
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Serve as a trusted advocate for customers, understanding their business needs and providing strategic recommendations.
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Regularly update Salesforce with customer interactions, visits, and engagement plans.
Business Development & Strategic Growth
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Lead initial customer presentations, ensuring clarity and relevance in positioning Sabre’s value proposition.
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Ensure timely renewal of customer contracts while safeguarding revenues and maintaining profitability.
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Drive product adoption by educating and convincing customers to integrate new Sabre solutions that enhance their business operations.
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Proactively work towards increasing Sabre’s market share, ensuring that customers adhere to their contractual commitments.
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Identify growth opportunities by analyzing customer needs and aligning them with Sabre’s offerings.
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Collaborate with internal teams to tailor solutions that add value to customer businesses and improve their operational efficiency.
Performance Tracking & Business Reviews
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Design and implement a comprehensive Business Review framework to ensure valuable and insightful customer interactions.
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Track and analyze key performance metrics to ensure customers achieve committed segment share and volume.
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Monitor and follow up on ongoing issues, including enhancement requests and defect resolution.
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Provide periodic updates and intelligence reports to both customers and internal stakeholders to support decision-making.
Required Qualifications & Experience:
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Minimum 10 years of experience in the travel industry with a strong focus on online travel agency operations.
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Ability to understand and document customers’ business processes.
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Strong analytical skills with the ability to translate business needs into actionable strategies.
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Excellent verbal and written communication skills, with the ability to engage audiences at various organizational levels.
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Experience in conducting customer presentations and driving solution-based discussions.
Bachelor’s degree or equivalent, preferably in a business or travel-related discipline.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
