Principal Project Manager - Implementation Services

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Shift: US Shift Timing

Location: Gurgaon/Bangalore/Remote

Job Description

As an Implementation Project Manager, you will lead enterprise-level implementations of Sprinklr’s Unified-CXM platform. This role focuses on project governance, stakeholder engagement, and delivery excellence rather than technical configuration. You will ensure projects are delivered on time, within scope, and aligned with client objectives, while driving adoption and value realization.

Key Responsibilities

• Project Planning & Execution: Develop and manage detailed project plans, timelines, and deliverables.

• Stakeholder Management: Serve as the primary point of contact for clients, ensuring clear communication and alignment throughout the project lifecycle.

• Governance & Reporting: Track progress, manage risks, and provide regular status updates to internal and external stakeholders.

• Scope & Change Control: Maintain project scope, manage change requests, and ensure proper documentation.

• Cross-Functional Coordination: Facilitate collaboration between internal teams (Solutions Consultants, Customer Success, Product) and client teams.

• Value Delivery: Ensure implementations meet business objectives and drive measurable outcomes for clients.

• Issue Resolution: Identify and resolve project challenges promptly to maintain momentum and client satisfaction.

Qualifications & Experience

• 8–10 years of experience in project management for CCAAS/UCAAS/SaaS or enterprise software implementations.

• Proven ability to manage complex, multi-phase projects with global stakeholders.

• Strong organizational and time management skills with attention to detail.

• Excellent communication and presentation skills for executive-level engagement.

• Experience with project management methodologies (Agile, Waterfall) and tools (e.g., Jira, Asana, MS Project).

• PMP or similar certification strongly preferred.

• Bachelor’s degree in Business, Project Management, or related field.

Preferred Skills

• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Strong problem-solving and decision-making skills.

• Familiarity with SaaS concepts and digital transformation (technical depth not required).

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

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