At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Payments are foundational to the success of every business on Playlist. As we continue to expand globally and invest in new fintech capabilities, we're building shared platform capabilities that improve reliability, accelerate innovation, and create seamless payment experiences across our products.
We're looking for a Principal Product Manager to help define the future of payments at Playlist. This role sits at the intersection of platform strategy, payments infrastructure, customer experience, and business growth. You'll work across multiple product lines, markets, and stakeholder groups to create scalable capabilities that help teams move faster while delivering better outcomes for merchants and consumers.
The Role You'll Play
As a senior individual contributor, you’ll lead through influence, product judgment, and disciplined execution. You’ll shape shared payment capabilities that address critical business needs today while establishing a foundation for long-term scale, reliability, and global growth.
• Define the long-term vision, strategy, and roadmap for shared payment capabilities across Playlist
• Identify opportunities to create leverage through common platforms, clear ownership, and thoughtful trade-offs.
• Lead the evolution of payment processing, partner integrations, reliability, scalability, reporting, and future platform capabilities.
• Partner with Engineering to evaluate build-versus-buy decisions and prioritize investments that create lasting business value.
• Shape shared payment experiences across products and markets, focusing on conversion, trust, accessibility, and ease of adoption.
• Collaborate with Engineering, Design, Compliance, Finance, Operations, Risk, go-to-market teams, and Product leaders to align priorities and deliver critical initiatives.
• Drive adoption of shared capabilities by building trust, clarifying trade-offs, and demonstrating measurable value for merchants, consumers, and the business.
• Establish frameworks, principles, and operating practices that strengthen product and payment decision-making across Playlist.
Experience You Bring
• 10+ years of product management experience, including significant ownership of platform products, payment products, fintech experiences, or other technically complex domains.
• Deep knowledge of payment ecosystems, including processing, authorization, settlement, reconciliation, disputes, partner relationships, and operational considerations.
• Experience building shared capabilities adopted by multiple teams across products, markets, or business areas.
• Strong systems thinking and the ability to navigate complex dependencies, trade-offs, integrations, APIs, architecture, and technical constraints.
• Proven ability to partner with Engineering and Design to create customer experiences that balance technical quality, trust, accessibility, and business outcomes.
• Clear communication skills and experience aligning stakeholders, building consensus, and simplifying complex topics for technical and nontechnical audiences.
• A track record of delivering meaningful business outcomes in ambiguous, high-impact environments.
• Experience with international products, payments, regulatory requirements, or multi-market launches is a plus.
What Success Looks Like
In this role, success means:
• Delivering scalable platform capabilities that accelerate innovation across products.
• Improving payment performance, reliability, and customer experience.
• Driving adoption of shared capabilities across teams and business areas.
• Balancing customer needs, technical investments, and business outcomes.
• Reducing friction across critical merchant and consumer payment journeys.
• Building alignment across teams and establishing a strong foundation for future growth and expansion.
This is an opportunity to shape the future of payments at Playlist while contributing to some of the company’s most strategically important initiatives.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
