Principal Consultant - ServiceNow

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

• Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.
• Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products
• Advice. Financial planning and retirement planning services
• Asset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centres), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission.

Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future!

What will you do?

We are seeking a seasoned ServiceNow Senior Developer to join our team and lead the implementation of the SPM Pro module. This role will be crucial in managing and maintaining SPM-related integrations with JIRA and Planview including the maintenance of an existing API to help move specific JIRA agile delivery groups and their work items into SPM. The ideal candidate must be able to deliver results quickly and effectively.

Your scope of work/Key responsibilities:

• Lead the roll-out of the ServiceNow SPM Pro module
• Maintain an already established integration between Planview and SPM Pro to ensure certain work items appear in executive reports pulled from Planview
• Maintain SPM with minimum customization to preserve “out of box” functionality
• Quickly grasp core functionalities and use cases of SPM Pro
• Share knowledge with team members and potentially present to executives
• Develops the technical solutions, implements and performs the component integration tests
• Custom / Scoped Application Development
• Extensive experience on ITSM and ServiceNow Scripting
• Experience on 3rd party Integrations
• Provide expertise on all technical questions related to development on of SNOW.
• Troubleshoot technical/application problems and provide ServiceNow Administration and Functional/Development support to user queries and issues
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects.
• Participate in testing when needed (platform upgrades).
• To work with Business Analyst to verify acceptance criteria meets customer requirements.
• Understand the business needs and the needs to standardize processes, and build this into the design
• Capable of working to deadline dates

Key Qualifications and experience:

• Bachelor’s/Master's degree in IT, Computer Science or Software Engineering
• 10-14 years of experience as ServiceNow development role
• Strong background in implementing and customizing ServiceNow modules
• Experience with Agile tools and methodologies
• Strong knowledge of JavaScript, Java, REST, XML, HTML and CSS
• Strong problem-solving, debugging skills and an aptitude for learning new technologies.
• Knowledge of ITSM and ITIL

 Technical Credentials:

• Proficiency with ServiceNow applications such as Change / Incident / Problem Management, Knowledge, Service portal etc.
• Working knowledge on Integrating ServiceNow with other 3rd party tools
• Should have experience related to Custom Applications and Studio based applications.
• Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc.
• Strong working knowledge with different scripts of Service Now like Client Scripts, Business Rules, Script Include, UI Action, UI Policy, and UI Pages
• Strong understanding of Developing the Complex Catalog items, Workflows, Order Guides, Record producers etc.
• Ability to work both independently and as part of a team.

Primary Location:  Gurugram/Bengaluru

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