Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Design and develop sales enablement for ServiceNow's Global Sales organization for the new hire, sales manager, and role excellence programs that align to strategic sales initiatives across regions; including eLearnings, virtual trainings, screencasts, podcasts, videos, etc.
- Use technical design, development, and creative skills to create engaging online content and engage course participants.
- Manage the end-to-end design and development of learning programs from concept through implementation and quality control.
- Collaborate across enablement and departmental teams to develop impactful learning content.
- Use a variety of applications to build eLearning courses and instructor-led resources.
- Address changes and feedback to courses in a timely manner.
- Work with stakeholders, Role Excellence, and Regional Enablement leaders to continually assess and understand skills and enablement needs, define options, and translate them into actionable and measurable learning objectives and goals.
- Leverage strong understanding of technology and ServiceNow value proposition in program creation.
Qualifications
To be successful in this role you have:
- Minimum 4 years of experience in instructional design and curriculum design and development
- Experience successfully interfacing with subject matter experts, stakeholders, and peers to meet business needs across multiple cross- functional teams
- Training and experience in applying instructional design practices and methodologies to support training and enablement content development
- Knowledge of adult learning principles, course development methodologies, and Kirkpatrick's training evaluation levels
- High degree of initiative, strong collaboration skills, and the abilities to communicate ideas and design decisions and receive feedback from partners
- Solid foundation in graphic design and typography with strong Photoshop and Illustrator skills
- Strong skills with eLearning authoring software (i.e., Articulate Storyline, Adobe Captivate or similar) and recording/editing audio and video a plus (Camtasia, AfterEffects, Premiere, etc.).
- Participation in recognized training industry organizations (i. e. Association for Talent Development) strongly preferred
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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