The role involves managing talent acquisition, supporting business operations, and overseeing people operations to enhance employee experience in a high-growth environment.
About Firework
Join Firework – Where Innovation Meets Impact
Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.
At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
Summary
Firework is a people and talent centric culture. Our business is going through tremendous growth in the SAPMEA and we’re looking for a People, Talent, and Business Operations generalist who enjoys being at the center of how a company runs. This role blends recruiting, people operations, and core business/finance support, and is critical to supporting our employees, leaders, and day-to-day operations.
What you’ll be doing
- Talent Acquisition & Recruitment:
- Drive end-to-end recruiting for select roles, partnering closely with hiring managers
- Coordinate interviews, candidate communication, scheduling, and logistics
- Manage job postings, ATS workflows, and talent data
- Deliver a thoughtful, inclusive world-class candidate experience
- People Operations & HR Support:
- Serve as the first point of contact for questions, inquiries, and requests
- Support onboarding, offboarding, and people lifecycle processes in coordination with the global People Ops team
- Support and lead performance cycles, engagement initiatives, and people programs
- Assist with benefits administration, policy updates, and compliance tasks
- Maintain People systems, records, and documentation
- Business Operations & Finance Support:
- Provide administrative and operation support for core business functions
- Assist with invoice processing and vendor payments
- Partner closely with Finance on purchase orders and contract tracking
- Coordinate with leadership on operational projects and process improvements
- Support audits, compliance requests, and internal controls as needed
We’ll be excited if you have
- Bachelor's degree
- 5+ years recruiting experience within a global start-up organization that has experienced fast-paced growth; ideally have a track record delivering on hiring objectives across all functions up to senior roles. SaaS technology companies preferred.
- 2+ years People Ops generalist experience, including having built and managed performance management, employee engagement, and organizational development
- Working knowledge of invoices, budgets, vendors, and operational processes
- Strong organizational skills and attention to detail
- Articulate; exceptional communication skills with a high level of EQ
- Outstanding problem solving skills and the ability to derive creative solutions for mutually beneficial outcomes
- Track record of accountability, work ethics, and delivering high quality within a team-centric environment
- Must be able to start the role in Pacific timezone initially
Location
This role is Remote and we are looking for candidates based in Mumbai, India.
Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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