Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Payments Lifecycle Manager within our CICS Custody Operations team, you will be responsible for managing the Authentication function for flawless delivery, accountable for proper change management & process improvement. This role provides an opportunity to lead and innovate in a dynamic business environment, promoting change and enhancing controls while delivering outstanding customer experience.
Job Responsibilities
- Execute of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment
- Exhibit knowledge on Signature Validation for Trade/ Payment instructions received from Clients
- Clarify about beneficiary account details to verify during Callback for Outgoing payments from JPM
- Publish / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behaviour
- Ensure follow up and escalate for all ageing items.
- Ensure timely review and certification of CFS Middle Office Authentication function Procedures, Operating Service Agreements and Business Resiliency plans
- Review and improve on productivity benchmarks on an ongoing basis
- Participatein multiple forums such as Product, Client Service, Strategy to analyse the impact basis market changes and to drive Tech Initiatives to meet client expectation and internal functional goals
- Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives
- Work in partnership with Operations Control Management / Risk teams for performing QA testing's, MIS and Internal and External Audits.
Required qualifications, capabilities and skills
- Possess extensive experience in custody & fund services, markets, or prime brokerage operations, with proven staff management skills.
- Demonstrates flexibility, ability to meet tight deadlines, and strong organizational skills.
- Exhibits strong analytical and problem-solving abilities, proactively driving change and enhancing controls.
- Capable of navigating a dynamic business environment with a control-focused agenda and thorough understanding of program/project risk.
- Anticipates issues and drives initiatives to ensure results. Communicates strategic messages clearly, linking them to individual goals, and is proactive in identifying and escalating issues.
- Holds strong financial markets product knowledge, with expertise in Equities, Fixed Income, FX, Collateral, and Derivatives.
- Bachelor's Degree or equivalent required, with proficiency in MS Excel and PowerPoint, and knowledge of data tools
- Adopts a logical, structured approach to planning, problem-solving, and decision-making, and is a self-starter managing team workload and deliverables effectively.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
