Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle VP - EMEA MCAS within our operations team, you will be responsible for monitoring transaction activity and control processing in the location. You will work closely with the technology team on new enhancements and functionalities, and partner with various stakeholders. You will support the management team to align the operational environment with the business strategy effectively, meeting service delivery and financial goals. You will also handle a team of transaction processing specialists and ensure high level of operational excellence.
Job Responsibilities:
- Experience operational areas within financial institutions; achieve a high level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery).
- Strengthen and monitor the control environment and ensure nil errors, fines, and losses. Handle 60 transaction processing specialists/team leaders/associates involved in processing cash transactions on core systems based on instructions received from clients.
- Manage the daily team, ensuring all deliverables and SLAs are completed correctly and issued to clients per the timetable.
- Provide timely information to stakeholders and clients on pending requests and possible impacts on other processes.
- Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame.
- Identify and escalate issues in a prompt and timely manner that may impact service. Take ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations.
- Identify and implement cost-saving measures. Identify risk and control measures.
- Adopt best practices by partnering with other transaction processing teams. Work closely within the team to ensure all the daily activities and checklists are completed.
- Leverage technology by means of system enhancements. Understand training needs/solutions and implement the same to maintain team skill sets and mobility.
- Manage expectations of direct reports as well as staff to maintain team morale. Escalate issues and challenges on time. Participate actively in new projects.
Required Qualifications, Skills and Capabilities::
- Bachelor's Degree with minimum 12 Years of Experience in a Bank/ Operations / Finance.
- Minimum 8 years of Team handling experience
- Good Communication skills - both written and verbal Good Interpersonal Skills
- Experience in Project Management
- Proactive and self Starter with ability to manage commitments;
- Good interpersonal skills to be able to communicate internally or externally and at all levels
- Local business knowledge in Core Cash and Trade products
- Background in controls and operational risks. Strong Microsoft Knowledge essential
- Will need to work in US shift timings
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
