Job Description
- Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Associate within JPMorgan Chase you will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services. Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.
Job Responsibilities:
- Understand billing processing, including payments settlement processes, reconciliation, and contribute to robotic process automation for Treasury Services Billing Operations.
- Understand, develop, and implement automation or efficiency solutions for manual processes. Coordinate and participate in process improvement initiatives.
- Partner with Reconciliation and Finance teams, ensuring all clearing standards are upheld within SLAs.
- Manage all payment-related material and processes within SLA and ensure accuracy.
- Research and resolve out-of-balance conditions in Payment-in-Process (PIP), General Ledger (G/L), and Nostro accounts owned by TS Billing Operations.
- Provide functional support to colleagues, including training, coaching needs, and process escalations.
- Support and deliver assigned operations objectives and key results.
Required Qualifications, Skills and Capabilities:
- Citizen Developer Tool Sets - Advanced knowledge of Alteryx, Tableau, or UIPath
- Minimum 3 years of experience processing in a complex operation.
- Analytical - Independent, logical problem solver with ability to synthesize data, identify trends, and project outcomes. Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
- Fast Paced Multi-Tasker - Ability to organize and prioritize multiple projects and responsibilities with accuracy, attention to detail and limited supervision with very short turnaround times. Demonstrates ability to react quickly and decisively in high stressed situations.
- Interpersonal - Strong written and verbal communication skills with ability to influence and work collaboratively with diverse/cross-functional teams. Develop and maintain effective relationships with a wide range of stakeholders.
- Presentation - Ability to create presentations for all levels of management and effectively report with an executive presence. Experience creating complex reporting with compelling key messages
- Risk & Controls - Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures. Demonstrates accountability for work processes and the associated risks and controls. Demonstrates ability to raise issues to relevant stakeholders or management with respect to the control environment
- Project Management - Ability to lead an initiative, prioritize work and meet deadlines. escalating any issues to management
- Bachelor's Degree
Preferred Qualifications, Skills and Capabilities:
- Alteryx certification
- Bachelor's Degree, preferably majored in Finance, Economics, Statistics, Math, Business Administration, or Computer Science
- Accounting, G/L, SAP system and payment processing knowledge is a plus.
- Flexibility working on occasional APAC shift
- Billing Operations and TS Operations experience is a plus.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
