The Order Management Specialist is responsible for managing end-to-end order fulfillment activities, ensuring accurate order processing, procurement and logistics coordination, invoicing, and cash collection support. The role requires strong stakeholder management, operational excellence, and collaboration across cross-functional teams to ensure seamless delivery and customer satisfaction.
Responsibilities- Manage end-to-end customer order lifecycle, ensuring accurate order intake validation and timely execution of order management activities.
- Coordinate procurement and fulfillment processes, including demand capture, purchase order processing, goods receipt validation, and invoice verification.
- Oversee ordering and delivery of hardware, software, and services while maintaining compliance with internal processes and customer requirements.
- Support logistics and distribution activities by coordinating transportation, validating freight costs, monitoring shipments, and ensuring on-time delivery.
- Ensure accurate customer invoicing and support cash collection activities, including dispute resolution and documentary payment processes such as Letters of Credit.
- Monitor operational transactions, trigger necessary workflows, and collaborate with cross-functional teams to ensure timely completion of order-related activities.
- Drive operational excellence through process adherence, data accuracy, continuous improvement initiatives, and knowledge sharing with new team members.
Must Have:
- Bachelor's or Master degree with 5+ years of experience in Order Management, Supply Chain Operations, Customer Operations, Procurement, or a related operational environment.
- Understanding of order-to-cash (O2C) processes, including order processing, invoicing, logistics coordination, and customer billing.
- Proficiency in ERP platforms (SAP preferred) and Microsoft Office tools, with strong analytical and problem-solving capabilities.
- Experience working in a global shared services, telecommunications, or technology-driven organization.
- Exposure to process improvement methodologies such as Lean, Six Sigma, or continuous improvement frameworks.
- Stakeholder management skills with experience collaborating across multicultural and cross-functional teams.
It would be nice if you also have:
- Knowledge of international trade documentation, Letters of Credit (LC), import/export processes, and transportation management.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Nokia Gurugram, Haryana, IND Office
Sector 62, , Ghata, Gurugram, Haryana, India, 122102
Nokia Gurugram, Haryana, IND Office
Gurugram, India
Nokia New Delhi, Delhi, IND Office
New Delhi, India
Nokia Noida, Uttar Pradesh, IND Office
Noida, India
